Hospitality Leader — Drive Guest Experience & Growth

Snooze an AM Eatery; Denver (CO); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonus

Yearly bonus

Long-term incentive program

Health insurance

401k

Job summary

Snooze seeks a General Manager who will be the face of the brand, directing direction, operations, morale, engagement, and guest satisfaction. You will lead planning, training, and performance to meet sales objectives while upholding Snooze standards and community involvement.

Excellent leadership, marketing, and people skills are essential, with a focus on hospitality, safety, and ongoing staff development in a fast-paced, guest-centered environment.

Qualifications

• Must be 21+ and authorized to work in the United States.
• 4+ years of operations and leadership experience.
• Excellent basic math and ability to operate a POS system.
• Ability to stand for long periods (up to 10 hours) and work 50–55 hours per week.
• Knowledge of health, safety, and labor regulations.

Responsibilities

• Ensure guests feel welcome and receive responsive, friendly, courteous service.
• Lead and train Snooze hourly staff across roles.
• Achieve sales, cost, labor, and guest satisfaction objectives.
• Develop and carry out restaurant marketing, advertising, and promotions.
• Build relationships with local community and nonprofits to strengthen Snooze presence.
• Schedule labor to meet sales while controlling labor costs.
• Monitor financial controls, cash handling, and reconciliation per Snooze policies.
• Prepare reports, schedules, and performance reviews in a timely manner.
• Create a fun, safe, and rewarding work environment for all Snoozers.

Skills

Leadership experience

Operations management

Guest service

Cash handling

Staff development

Job description

Snooze seeks a General Manager who will be the face of the brand, directing direction, operations, morale, engagement, and guest satisfaction. You will lead planning, training, and performance to meet sales objectives while upholding Snooze standards and community involvement.

Excellent leadership, marketing, and people skills are essential, with a focus on hospitality, safety, and ongoing staff development in a fast-paced, guest-centered environment.