Assistant General Manager - Hotel Operations Leader

Homewood Suites Buffalo Airport; Buffalo (NY); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation

Sick days & holidays

401K with company match

Travel discounts

Job summary

Homewood Suites Buffalo Airport in Cheektowaga, NY invites applications for an Assistant General Manager. You will support the General Manager, oversee daily hotel operations, and lead front desk, housekeeping, and F&B teams to ensure outstanding guest service.

The role requires at least two years of management experience in a hotel setting, a relevant bachelor’s degree, and a strong knowledge of hotel operations systems. Competitive pay and benefits are offered.

Qualifications

• Two years related management experience in a hotel setting.
• Experience overseeing front office, housekeeping, maintenance, and F&B.
• Strong guest service focus and problem resolution skills.
• Bachelor’s degree in hotel management or related field, or equivalent.
• Knowledge of hotel operations systems and safety programs.

Responsibilities

• Oversee facility operations in GM’s absence, including guest services, housekeeping, and maintenance.
• Manage front office and supervise front desk and F&B staff.
• Resolve guest concerns to maintain high franchise Guest Service scores.
• Foster a positive work environment and supervise staff performance.

Skills

Staff supervision

Guest services

HR basics

Budgeting

Operations leadership

Education

Bachelor’s degree in hotel management or related field

Tools

Hotel management systems

Job description

Homewood Suites Buffalo Airport in Cheektowaga, NY invites applications for an Assistant General Manager. You will support the General Manager, oversee daily hotel operations, and lead front desk, housekeeping, and F&B teams to ensure outstanding guest service.

The role requires at least two years of management experience in a hotel setting, a relevant bachelor’s degree, and a strong knowledge of hotel operations systems. Competitive pay and benefits are offered.