Assistant General Manager - Hospitality Operations & Guest Experience

The Crescent Hotels Group; Honolulu (HI); On-site; USD 120,000 - 180,000; Full time

Job summary

Renaissance Honolulu Hotel & Spa in Honolulu seeks an experienced hotel operations leader to assist the General Manager in guiding daily operations, guest satisfaction, and financial performance. You will coach department managers, uphold brand standards, ensure safety and regulatory compliance, and drive improvements across all departments.

Join a team that values leadership, teamwork, and exceptional service, with a focus on quality audits and continuous improvement across hotel operations.

Qualifications

• Proven leadership and management experience, preferably in hospitality or a related industry.
• Strong operational, financial, and organizational skills.
• Excellent communication, customer service, and problem-solving abilities.
• Ability to lead, coach, motivate, and develop a diverse team.
• Knowledge of applicable employment, safety, and regulatory requirements.
• Ability to analyze financial and operational data and take appropriate action.
• Professional demeanor with the ability to make sound decisions in a fast-paced environment.

Responsibilities

• Oversee daily operations across all property departments and ensure brand standards are consistently maintained.
• Ensure team members meet or exceed company service and operational standards.
• Lead and support department managers and supervisors through coaching, development, scheduling, and performance management.
• Foster a positive, professional, inclusive, and collaborative work environment while maintaining open-door and fair-treatment practices.
• Monitor guest satisfaction and proactively address guest concerns to ensure exceptional service.
• Oversee financial and accounting functions, including payroll, accounts payable/receivable, cash handling, purchasing, banking, and period-end procedures.
• Review financial statements, sales reports, and operating results to identify opportunities for cost control, productivity, and performance improvement.
• Ensure compliance with corporate policies, quality standards, licenses, permits, OSHA/MSDS requirements, and other applicable regulations.
• Maintain effective safety, security, and key-control programs.
• Partner with leadership on annual quality audits and property performance initiatives.
• Ensure effective onboarding and orientation of new team members.
• Support compliant hiring and employment practices, including I-9, ADA, and EEO requirements.
• Encourage continuous improvement by soliciting feedback and addressing employee and operational concerns.
• Perform other duties as assigned.

Skills

Leadership experience

Operational skills

Financial analysis

Communication

Problem solving

Team development

Job description

Renaissance Honolulu Hotel & Spa in Honolulu seeks an experienced hotel operations leader to assist the General Manager in guiding daily operations, guest satisfaction, and financial performance. You will coach department managers, uphold brand standards, ensure safety and regulatory compliance, and drive improvements across all departments.

Join a team that values leadership, teamwork, and exceptional service, with a focus on quality audits and continuous improvement across hotel operations.