Assistant General Manager

The Crescent Hotels Group; Honolulu (HI); On-site; USD 120,000 - 180,000; Full time

Job summary

Renaissance Honolulu Hotel & Spa in Honolulu seeks an experienced hotel operations leader to assist the General Manager in guiding daily operations, guest satisfaction, and financial performance. You will coach department managers, uphold brand standards, ensure safety and regulatory compliance, and drive improvements across all departments.

Join a team that values leadership, teamwork, and exceptional service, with a focus on quality audits and continuous improvement across hotel operations.

Qualifications

• Proven leadership and management experience, preferably in hospitality or a related industry.
• Strong operational, financial, and organizational skills.
• Excellent communication, customer service, and problem-solving abilities.
• Ability to lead, coach, motivate, and develop a diverse team.
• Knowledge of applicable employment, safety, and regulatory requirements.
• Ability to analyze financial and operational data and take appropriate action.
• Professional demeanor with the ability to make sound decisions in a fast-paced environment.

Responsibilities

• Oversee daily operations across all property departments and ensure brand standards are consistently maintained.
• Ensure team members meet or exceed company service and operational standards.
• Lead and support department managers and supervisors through coaching, development, scheduling, and performance management.
• Foster a positive, professional, inclusive, and collaborative work environment while maintaining open-door and fair-treatment practices.
• Monitor guest satisfaction and proactively address guest concerns to ensure exceptional service.
• Oversee financial and accounting functions, including payroll, accounts payable/receivable, cash handling, purchasing, banking, and period-end procedures.
• Review financial statements, sales reports, and operating results to identify opportunities for cost control, productivity, and performance improvement.
• Ensure compliance with corporate policies, quality standards, licenses, permits, OSHA/MSDS requirements, and other applicable regulations.
• Maintain effective safety, security, and key-control programs.
• Partner with leadership on annual quality audits and property performance initiatives.
• Ensure effective onboarding and orientation of new team members.
• Support compliant hiring and employment practices, including I-9, ADA, and EEO requirements.
• Encourage continuous improvement by soliciting feedback and addressing employee and operational concerns.
• Perform other duties as assigned.

Skills

Leadership experience

Operational skills

Financial analysis

Communication

Problem solving

Team development

Job description

Description

Uniquely located in the heart of Honolulu, guests have the convenience of the city outside their front door yet are surrounded by the beauty of the island through stunning ocean views. At Renaissance Honolulu Hotel & Spa, we invite you to embrace adventure and embark on a journey beyond the ordinary.

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to, and proud of, the exceptional experiences we provide for our guests. More than that, we know our associates are the shining stars of what we do!

We understand what it takes to be part of something great. We encourage you to bring your true self to work every day, we celebrate you, and we cheer you on as you shine bright in your career journey. Whether its our health & wellness programs, best-in-class learning and development, or our travel discounts that "feed your inner explorer," we work hard to create and deliver on what you need. Join us where You Belong. We Care. Shine Bright.

What You'll Be Doing:

Assists the General Manager in overseeing daily hotel operations, ensuring exceptional guest service, efficient staff performance, and strong financial results. Supports department leaders, manages operational challenges, maintains quality standards, and helps drive guest satisfaction and overall hotel performance.

Key Responsibilities:

• Oversee daily operations across all property departments and ensure brand standards are consistently maintained.
• Ensure team members meet or exceed company service and operational standards.
• Lead and support department managers and supervisors through coaching, development, scheduling, and performance management.
• Foster a positive, professional, inclusive, and collaborative work environment while maintaining open-door and fair-treatment practices.
• Monitor guest satisfaction and proactively address guest concerns to ensure exceptional service.
• Oversee financial and accounting functions, including payroll, accounts payable/receivable, cash handling, purchasing, banking, and period-end procedures.
• Review financial statements, sales reports, and operating results to identify opportunities for cost control, productivity, and performance improvement.
• Ensure compliance with corporate policies, quality standards, licenses, permits, OSHA/MSDS requirements, and other applicable regulations.
• Maintain effective safety, security, and key-control programs.
• Partner with leadership on annual quality audits and property performance initiatives.
• Ensure effective onboarding and orientation of new team members.
• Support compliant hiring and employment practices, including I-9, ADA, and EEO requirements.
• Encourage continuous improvement by soliciting feedback and addressing employee and operational concerns.
• Perform other duties as assigned.

Leadership & Management Competencies

• Leadership & Communication: Leads by example, communicates effectively, demonstrates professionalism, and builds trust and confidence.
• Problem Solving & Decision Making: Identifies solutions, evaluates alternatives, and makes sound business decisions.
• Team Building: Develops strong, collaborative teams and supports employee growth and performance.
• Results Driven: Sets clear expectations, monitors performance, and takes initiative to achieve business goals.
• Planning & Organization: Effectively prioritizes resources, staffing, and operational needs.
• Relationship Management: Builds strong relationships with employees, guests, and business partners.
• Adaptability & Global Mindset: Embraces change and effectively works with individuals from diverse backgrounds, perspectives, and experiences.

Required Qualifications & Skills

• Proven leadership and management experience, preferably in hospitality or a related industry.
• Strong operational, financial, and organizational skills.
• Excellent communication, customer service, and problem-solving abilities.
• Ability to lead, coach, motivate, and develop a diverse team.
• Knowledge of applicable employment, safety, and regulatory requirements.
• Ability to analyze financial and operational data and take appropriate action.
• Professional demeanor with the ability to make sound decisions in a fast-paced environment.

Join Us

If you're highly organized, hospitality-minded, and thrive on keeping things running smoothly behind the scenes, this is your opportunity to shine with the Renaissance Honolulu Hotel & Spa.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts