Hotel Operations Leader — Guest Experience & Growth

Socket.dev; Honolulu (HI); On-site; USD 55,000 - 85,000; Full time

Job summary

Renaissance Honolulu Hotel & Spa in Honolulu, Hawaii is seeking a capable General Manager to oversee daily hotel operations, ensure exceptional guest service, and drive strong financial results. You will support department leaders, coach staff, and maintain quality standards across all departments.

The role requires leadership, strong organizational and communication skills, and a commitment to compliance with safety and regulatory requirements.

Qualifications

• Proven leadership and management experience in hospitality or related industry.
• Strong operational, financial, and organizational skills.
• Excellent communication, customer service, and problem-solving abilities.
• Ability to lead, coach, motivate, and develop a diverse team.
• Knowledge of employment, safety, and regulatory requirements.
• Ability to analyze financial and operational data and take appropriate action.
• Professional demeanor with ability to make sound decisions in a fast-paced environment.

Responsibilities

• Oversee daily operations across all property departments and ensure brand standards are consistently maintained.
• Ensure team members meet or exceed company service and operational standards.
• Lead and support department managers and supervisors through coaching, development, scheduling, and performance management.
• Foster a positive, professional, inclusive, and collaborative work environment with open-door and fair-treatment practices.
• Monitor guest satisfaction and address guest concerns to ensure exceptional service.
• Oversee financial and accounting functions, including payroll, payables/receivables, and period-end procedures.
• Review financial statements and reports to identify opportunities for cost control and performance improvement.
• Ensure compliance with corporate policies, licenses, permits, OSHA/MSDS, and other regulations.
• Maintain safety, security, and key-control programs.
• Partner with leadership on quality audits and performance initiatives.
• Ensure onboarding and orientation of new team members.

Skills

Leadership

Operational management

Financial acumen

Communication

Problem solving

Team development

Regulatory compliance

Job description

Renaissance Honolulu Hotel & Spa in Honolulu, Hawaii is seeking a capable General Manager to oversee daily hotel operations, ensure exceptional guest service, and drive strong financial results. You will support department leaders, coach staff, and maintain quality standards across all departments.

The role requires leadership, strong organizational and communication skills, and a commitment to compliance with safety and regulatory requirements.