Assistant General Manager — Hospitality Leader

Tropical Holdings Illinois, LLC; Rockford (IL); In loco; USD 23.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay + tips

Flexible scheduling

Career growth opportunities

Training & rewards

Health/dental/vision + 401(k) match

Descrizione del lavoro

SERVE Hospitality Group in Rockford, IL is seeking an Assistant General Manager to partner with the General Manager, drive operational excellence, develop high-performing teams, and deliver outstanding guest experiences daily in our Tropical Smoothie Cafe locations.

Join a people-first, hospitality-driven culture with growth opportunities, flexible scheduling, and competitive hourly pay with tips. This role emphasizes leadership, guest service, and ensuring cafe operations run at their best.

Competenze

• Hospitality-driven leader with a positive, hands-on approach.
• Excellent communicator who connects easily with guests and team members.
• Strong decision-maker who stays calm, resourceful, and solutions-focused in a fast-paced environment.
• Coaching mindset with the ability to set expectations, give feedback, and recognize great performance.
• Reliable and punctual team members with dependable work habits.
• Comfortable being active with frequent standing, walking, and light lifting.
• Flexible with scheduling, including evenings and weekends.
• Minimum age 18; high school diploma or equivalent required (some college a plus).

Mansioni

• Lead by example to coach, motivate, and support team members during every shift.
• Deliver friendly, accurate, and efficient service while resolving guest concerns with care.
• Ensure food safety, cleanliness, and brand standards are consistently met.
• Execute opening, mid-shift, and closing procedures with accuracy and accountability; assist with hiring, onboarding, and ongoing training.
• Support labor management, inventory control, and waste reduction to meet targets.
• Partner with the General Manager on sales initiatives, cost control, and shift readiness.
• Promote an upbeat, hospitality-first culture where teams feel supported and empowered.

Conoscenze

Hospitality leadership

Excellent communication

Decision making

Coaching mindset

Reliability & punctuality

Active mobility

Flexible scheduling

Formazione

High school diploma or equivalent

Descrizione del lavoro

SERVE Hospitality Group in Rockford, IL is seeking an Assistant General Manager to partner with the General Manager, drive operational excellence, develop high-performing teams, and deliver outstanding guest experiences daily in our Tropical Smoothie Cafe locations.

Join a people-first, hospitality-driven culture with growth opportunities, flexible scheduling, and competitive hourly pay with tips. This role emphasizes leadership, guest service, and ensuring cafe operations run at their best.