Assistant General Manager — High-Volume Ops Leader

Ugly Dumpling - Cranston, RI; Cranston (RI); On-site; USD 60,000 - 90,000; Full time

Job summary

Ugly Dumpling in Cranston, RI seeks an Assistant General Manager dedicated to guest experience and operational excellence. You will support the GM, oversee FOH/BOH, coach staff, manage budgets, and step in as acting GM as needed.

Responsibilities include daily pre-shift briefings, maintaining standards, driving revenue, and ensuring health and safety compliance while fostering a welcoming, high-performance culture that encourages repeat visits.

Qualifications

• 3+ years of experience in a management role in a high-volume restaurant environment.

Responsibilities

• Assist in managing daily operations, including FOH and BOH, to ensure smooth service flow.
• Ensure food and beverage quality meets company standards and guest expectations.
• Uphold health, safety, and sanitation standards, ensuring compliance with local and federal regulations.
• Work closely with the General Manager to implement and maintain company policies and procedures.
• Support the recruitment, training, and development of team members to foster a high-performance culture.
• Actively coach and mentor staff to ensure exceptional service and operational excellence.
• Conduct daily pre-shift meetings to align the team on goals, updates, and expectations.
• Step in as the acting manager during the General Manager’s absence.
• Lead by example in delivering exceptional guest service, addressing concerns, and resolving issues promptly.
• Monitor guest feedback to identify areas for improvement and implement solutions.
• Foster a welcoming, guest-focused environment that encourages repeat visits.
• Assist the GM in managing budgets, controlling labor costs, and maintaining inventory levels.
• Support in analyzing sales trends and implementing strategies to drive revenue.
• Ensure accurate cash handling and adherence to financial policies.
• Collaborate with the bar team to ensure compliance with company beverage standards and inventory management.
• Maintain the quality and consistency of cocktails and other beverages.
• Represent Ugly Dumpling in the local community to build brand awareness and foster partnerships.
• Performs other duties as assigned.

Skills

Leadership

Team building

Communication

Problem solving

Organizational skills

Tools

POS systems

Scheduling tools

Operational reporting

Job description

Ugly Dumpling in Cranston, RI seeks an Assistant General Manager dedicated to guest experience and operational excellence. You will support the GM, oversee FOH/BOH, coach staff, manage budgets, and step in as acting GM as needed.

Responsibilities include daily pre-shift briefings, maintaining standards, driving revenue, and ensuring health and safety compliance while fostering a welcoming, high-performance culture that encourages repeat visits.