Restaurant Operations Leader: Guest Experience & Team

Ugly-Dumpling-4; Village of Lake Grove (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Ugly Dumpling is seeking an Assistant General Manager to support the General Manager in overseeing all restaurant operations, ensuring guest satisfaction, and driving performance. The AGM will lead daily operations of FOH/BOH, mentor staff, and help manage budgets and schedules to maintain high standards.

The role demands flexible scheduling, including evenings and weekends, with a focus on guest experience, safety, and brand delivery.

Qualifications

• 3+ years of management experience in a high-volume restaurant.
• Strong leadership and team-building abilities.
• Excellent communication, problem-solving, and organizational skills.
• Experience with P&L management and achieving financial targets is a plus.
• Familiarity with bar operations and beverage programs is highly desirable.
• Solid understanding of restaurant operations, including FOH and BOH workflows.

Responsibilities

• Assist in managing daily operations, including FOH and BOH, to ensure smooth service flow.
• Ensure food and beverage quality meets company standards and guest expectations.
• Uphold health, safety, and sanitation standards, ensuring compliance with local and federal regulations.
• Work closely with the General Manager to implement and maintain company policies and procedures.
• Support the recruitment, training, and development of team members to foster a high-performance culture.
• Actively coach and mentor staff to ensure exceptional service and operational excellence.
• Conduct daily pre-shift meetings to align the team on goals, updates, and expectations.
• Step in as the acting manager during the General Manager’s absence.
• Lead by example in delivering exceptional guest service, addressing concerns, and resolving issues promptly.
• Monitor guest feedback to identify areas for improvement and implement solutions.
• Foster a welcoming, guest-focused environment that encourages repeat visits.
• Assist the GM in managing budgets, controlling labor costs, and maintaining inventory levels.
• Support in analyzing sales trends and implementing strategies to drive revenue.
• Ensure accurate cash handling and adherence to financial policies.
• Collaborate with the bar team to ensure compliance with company beverage standards and inventory management.
• Maintain the quality and consistency of cocktails and other beverages.
• Represent Ugly Dumpling in the local community to build brand awareness and foster partnerships.
• Performs other duties as assigned.

Skills

Management experience

Leadership

Communication

Organization

P&L management

Tools

POS systems

Scheduling tools

Operational reporting

Job description

Ugly Dumpling is seeking an Assistant General Manager to support the General Manager in overseeing all restaurant operations, ensuring guest satisfaction, and driving performance. The AGM will lead daily operations of FOH/BOH, mentor staff, and help manage budgets and schedules to maintain high standards.

The role demands flexible scheduling, including evenings and weekends, with a focus on guest experience, safety, and brand delivery.