Assistant General Manager

Pyramid Global Hospitality; Marlborough (MA); On-site; USD 98,000 - 115,000; Full time

Benefits offered by this job

401k with company match

Lucrative bonus programs

Job summary

Pyramid Global Hospitality is seeking a seasoned Assistant General Manager for Embassy Suites by Hilton Boston Marlborough. You will work closely with the General Manager to oversee hotel operations, ensuring exceptional guest experiences and strong financial performance.

You will lead multiple departments, uphold brand standards, and mentor staff to deliver memorable service while maintaining a positive, compliant work environment.

Qualifications

• Proven record as a successful leader in hospitality management.
• Minimum 5 years of progressive hotel experience.
• College degree or equivalent in Hospitality or Travel & Tourism.
• Hotel experience with Front Desk operations and accounting background.
• Hilton brand experience preferred.
• Excellent leadership, communication, problem-solving and critical thinking skills.
• Must be flexible to work weekends and holidays.
• Commitment to maintaining a positive and organized work environment.

Responsibilities

• Assist the General Manager in day-to-day hotel operations with emphasis on accounting and financials.
• Supervise and coordinate activities of front desk, housekeeping, F&B, maintenance and others.
• Ensure adherence to policies, procedures and service standards.
• Promote guest-centric culture and high customer satisfaction.
• Address guest concerns and resolve complaints promptly and effectively.
• Monitor online reviews and feedback to improve guest experience.
• Assist in budget planning and monitor financial performance against goals.
• Help control operating expenses and manage departmental budgets.
• Participate in staff recruitment, training and development.
• Conduct regular performance reviews and provide feedback.

Skills

Leadership

Front Desk Operations

Accounting

Hospitality Operations

Communication

Problem-solving

Critical Thinking

Staff Development

Education

Hospitality degree

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

At the Embassy Suites by Hilton Boston Marlborough we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at Embassy Suites by Hilton Boston Marlborough can mean for you! Embassy Suites by Hilton Boston Marlborough boasts 230 rooms, 3,500 sq ft of event space, restaurant, and bar.

What You Will Have An Opportunity To Do

The Assistant General Manager (AGM) plays a crucial role in the overall success and smooth operation of the hotel. Working closely with the General Manager, the AGM is responsible for overseeing various aspects of hotel management, ensuring exceptional guest experiences, and supporting the achievement of financial and operational goals.

Key Responsibilities

• Assist the General Manager in the day-to-day management of hotel operations with a strong emphasis and responsibility in the accounting and financials of the hotel.
• Supervise and coordinate the activities of various departments, including front desk, housekeeping, food and beverage, maintenance, and others.
• Ensure adherence to hotel policies, procedures, and service standards.
• Foster a guest-centric culture by promoting excellent customer service and satisfaction.
• Address and resolve guest concerns and complaints promptly and effectively.
• Monitor and respond to online reviews and feedback to enhance the overall guest experience.
• Assist in budget planning and monitor financial performance against established goals.
• Help control operating expenses and manage budgets for each department.
• Participate in the recruitment, training, and development of staff.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a positive and inclusive work environment.
• Monitor and maintain quality standards throughout the hotel.
• Implement and enforce brand standards and ensure compliance with relevant regulations.
• Oversee maintenance and cleanliness of the hotel facilities.
• Coordinate with maintenance staff to ensure proper functioning of equipment and systems.
• Ensure the implementation and adherence to security and safety protocols.
• Collaborate with relevant authorities to address any security concerns.
• Prepare regular reports for the General Manager, providing updates on key performance indicators, financial metrics, and other relevant data.

What are we looking for?

The Ideal Candidate Will Meet The Following Criteria

• Requires a proven record as a successful leader as an Assistant General Manager, Front Office Manager, Director of Finance, Director of Operations, or limited-service General Manager.
• At least 5 years of progressive hospitality experience in hotels is required.
• A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
• Hotel experience with a strong background in Front Desk Operation and Accounting.
• Hilton brand experience preferred.
• Exceptional leadership, communication, problem-solving abilities, and critical thinking skills.
• The flexibility to adapt to varying shifts, including weekends and holidays.
• A commitment to maintaining a positive and organized work environment.

Compensation

$98,000

$115,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.