Assistant General Manager - Guest Experience & Operations

Urban Air Adventure Parks; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

A leading indoor adventure park operator in Austin is seeking an Assistant General Manager to provide leadership and direction, ensuring exceptional customer service and operational efficiency. Responsibilities include team motivation, staff training, and overseeing daily operations while maintaining a culture of excellence. Candidates should have substantial experience in hospitality and strong managerial skills to drive performance and customer satisfaction.

Qualifications

• Minimum of 3 years of supervisory or management experience.
• Ability to pass a thorough background check.
• CPR/First Aid Certification preferred.
• Professional grooming and conduct.

Responsibilities

• Cultivate a team environment providing exceptional customer service.
• Assist in hiring, retention, and training of staff.
• Lead and influence staff to ensure customer satisfaction.
• Monitor inventory and control expenses.

Skills

Hospitality experience

Supervisory skills

Strong communication skills

Team motivation

Adaptability

Job description

A leading indoor adventure park operator in Austin is seeking an Assistant General Manager to provide leadership and direction, ensuring exceptional customer service and operational efficiency. Responsibilities include team motivation, staff training, and overseeing daily operations while maintaining a culture of excellence. Candidates should have substantial experience in hospitality and strong managerial skills to drive performance and customer satisfaction.