Hotel Assistant Manager

WI- AC Madison Downtown; Madison (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Referral incentives

Paid volunteer hours

Job summary

AC Madison Downtown is seeking an Assistant General Manager to lead front office operations, elevate guest service, and drive revenue through team development and operational excellence.

You will oversee hiring, training, scheduling, and performance management; ensure safety and service standards; and collaborate with finance on billing, reporting, and reconciliations. This role requires at least three years in hotels and two years in hospitality leadership, with a professional mindset.

Qualifications

• Three years of related work experience in hotels.
• At least two years in a hospitality management position.
• Strong organizational skills and attention to detail.
• Ability to handle pressure with poise and finesse.

Responsibilities

• Lead front office operations with a focus on guest service, team development, and operational efficiency.
• Provide exceptional guest service while setting high service standards for the Front Desk team.
• Supervise team, including hiring, training, scheduling, and performance management.
• Support safety procedures and uphold all safety standards.

Skills

Guest service excellence

Team leadership

Operations management

Hiring & training

Problem solving

Job description

Assistant General Manager

Join a 2026 USA Today Top Workplace Winner!

The Assistant General Manager position is more than a leadership role, it's an opportunity to make a meaningful impact on people, performance, and the guest experience. At AC Madison Downtown hotel, you'll have the chance to lead with purpose, inspire your team, and contribute to the success of a growing organization. We believe great leaders are developed, not just hired, which is why we invest in your growth through mentorship, professional development, and the resources needed to succeed, all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive and engaging culture we've built, which has contributed to our award-winning workplace recognition. As a member of our leadership team, you'll play a key role in fostering that culture, empowering team members, and helping everyone connect their daily contributions to the overall success of AC Madison Downtown hotel.

How You’ll Make An Impact

Lead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue.

Guest Experience & Team Leadership

• Provide exceptional guest service while setting high service standards for the Front Desk team to follow
• Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
• Supervise team, including hiring, training, scheduling, and performance management

Operational Excellence

• Cultivate a supportive, inclusive, and engaging work environment where team members can thrive
• Ensure the safety of guests and team members by upholding all safety procedures and standards
• Support service quality by addressing guest concerns and initiating prompt, effectivesolutions

Financial & Front Office Administration

• Maximize revenue and occupancy through accurate room sales,upselling, and future reservation practices
• Assist with accounting functions including billing, reporting, and financial reconciliation
• Monitor and support procedures related to inventory, key control, and monetary handling

To Be Successful In This Role, You'll Bring

• Three years of related work experience in hotels
• At least two years in a hospitality management position
• Strong organizational skills and attention to detail
• Ability to handle pressure with poise and finesse
• Strong leadership and a professional image
• Strong customer service skills to include problem-solving and complaint resolution
• Ability to work in a fast-paced setting

Why You'll Love Working Here

Career Growth

• Personalized career development and advancement opportunities
• Leadership training, mentorship, and educational assistance
• Opportunities to grow across 35 hotels and our Corporate Office

Team Member Perks

• Worldwide hotel discounts and complimentary stays atNCG Hospitality-managed hotels
• Referral and incentive programs to earn additional rewards
• Paid Volunteer Hours, recognition programs, and appreciation events

Health & Wellness

• Medical, dental, and vision coverage
• Paid Time Off, Paid Sick Time, and Employee Assistance Program
• HSA/FSA options, telehealth, wellness benefits, and more

Financial Benefits

• Competitive pay with same-day pay options
• 401(k) with generous company match
• Performance bonuses for eligible positions

Ready To Grow With Us?

Take the next step in your career withNCG Hospitality! Explore our current opportunities and discover what makes our team a great place to grow.

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.