Assistant General Manager: Elevate Guest Experience

Charlotte's; New Orleans (LA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health and supplemental insurance

Paid Time Off

401(k) with company match

Performance bonus up to 10% of base

Job summary

Charlotte's in New Orleans is seeking an Assistant General Manager to lead the hospitality team and support the GM in delivering a premier guest journey across all dining lanes. You will recruit and train staff, oversee daily food and beverage operations on the floor, and help shape a culture of genuine hospitality that elevates service standards.

You will manage scheduling, inventory, and cost controls while collaborating with culinary leadership to ensure a seamless dining experience and

Qualifications

• Five or more years in a leadership role in high-volume upscale restaurants.
• Strong knowledge of cocktails, wine, and elevated food service.
• Proven experience hiring, training, and developing successful teams.
• Hands-on operational leadership with excellent organizational skills.
• Passion for delivering memorable guest experiences.
• Strong understanding of labor management, scheduling, inventory, and cost controls.

Responsibilities

• Recruiting, hiring, training, and developing an exceptional service team.
• Leading daily food and beverage operations with a hands-on presence on the floor.
• Creating a culture rooted in genuine hospitality and personalized guest experiences.
• Training servers, bartenders, hosts, and support staff while setting the standard through your own leadership.
• Managing scheduling, labor, productivity, inventory, and cost of sales.
• Overseeing beverage inventory, ordering, and operational controls.
• Partnering with culinary leadership to deliver a seamless dining experience.
• Engaging with guests through table touches, service recovery, and relationship building.
• Training and refining operating procedures and service standards that are the foundation of Charlotte’s food and beverage program.
• Collaborate with the Sales & Events team to curate unforgettable celebrations and ensure every guest experiences exceptional hospitality at every touchpoint.
• Continuously looking for ways to elevate the guest experience while improving operational efficiency.

Skills

Leadership

Cocktails & Wine knowledge

Hiring & Training

Operations leadership

Job description

Charlotte's in New Orleans is seeking an Assistant General Manager to lead the hospitality team and support the GM in delivering a premier guest journey across all dining lanes. You will recruit and train staff, oversee daily food and beverage operations on the floor, and help shape a culture of genuine hospitality that elevates service standards.

You will manage scheduling, inventory, and cost controls while collaborating with culinary leadership to ensure a seamless dining experience and