Assistant General Manager (AGM)

Charlotte; New Orleans (LA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health and supplemental insurance

401(k) with company match

Paid Time Off

Job summary

Charlotte’s in New Orleans is seeking an Assistant General Manager to lead the operations team, shape the guest journey, and elevate service across all dining lanes of the program in a newly redesigned setting on Magazine Street.

You are a hands-on leader with 5+ years in high‑volume upscale restaurants, deep knowledge of cocktails and wine, proven ability to hire and train a strong team, and a relentless focus on hospitality, labor efficiency, and cost control to deliver exceptional experiences.

Qualifications

• Five+ years in a leadership role in high-volume upscale restaurants.
• Strong knowledge of cocktails, wine, and elevated service.
• Experience hiring, training, and developing teams.
• Hands-on operational leadership with strong organizational skills.
• Passion for delivering memorable guest experiences.
• Understanding labor management, scheduling, inventory, and cost controls.

Responsibilities

• Recruit, hire, train, and develop an exceptional service team.
• Lead daily F&B operations with hands-on presence.
• Create a culture rooted in genuine hospitality.
• Train staff and set service standards.
• Manage scheduling, labor, inventory, and costs.
• Oversee beverage inventory and controls.
• Collaborate with culinary leadership for seamless dining.
• Engage guests to build relationships.
• Refine operating procedures for guest experience.
• Partner with Sales & Events to curate celebrations.
• Identify efficiencies to elevate experience.

Skills

Leadership

Hiring & training

Operations management

Guest service

Wine & cocktails

Job description

Welcome to Charlotte’s.

This fall, we're opening the doors to something very special, and we're looking for a leader who will help bring the experience to life.

Located at 3607 Magazine Street in the historic Cockerton house, Charlotte’s is an all-day eatery inspired by traditional Parisian cafés, shaped by New Orleans culture, and embraced by the everyday rhythm of Uptown life.

With a newly redesigned courtyard, upstairs private dining and event space, a historic bar, and a curated food & beverage program spanning Brunch, Apéro, and dinner service, Charlotte's brings together every element of a neighborhood gathering place. It's designed so hospitality feels natural, time slows down, and guests leave feeling like they're part of a daily ritual.

From hiring and developing the team, to creating service standards, shaping the guest journey, and establishing the culture that defines Charlotte’s, you'll play a vital role in bringing this vision to life from day one.

If you're passionate about hospitality, inspired by thoughtful food and beverage, and energized by the opportunity to build something from the ground up, we'd love to meet you.

What You'll Do:

As the Assistant General Manager, you'll be responsible for supporting the GM by leading Charlotte’s operations team, creating memorable guest experiences via a curated Guest Journey, and assisting in day-to-day management of the food and beverage program across all lanes of the operation.

Your responsibilities will include:

• Recruiting, hiring, training, and developing an exceptional service team.
• Leading daily food and beverage operations with a hands-on presence on the floor.
• Creating a culture rooted in genuine hospitality and personalized guest experiences.
• Training servers, bartenders, hosts, and support staff while setting the standard through your own leadership.
• Managing scheduling, labor, productivity, inventory, and cost of sales.
• Overseeing beverage inventory, ordering, and operational controls.
• Partnering with culinary leadership to deliver a seamless dining experience.
• Engaging with guests through table touches, service recovery, and relationship building.
• Training and refining operating procedures and service standards that are the foundation of Charlotte’s food and beverage program.
• Collaborate with the Sales & Events team to curate unforgettable celebrations and ensure every guest experiences exceptional hospitality at every touchpoint.
• Continuously looking for ways to elevate the guest experience while improving operational efficiency.

Who You Are:

You're someone who believes hospitality is more than service, its creating moments people remember.

You thrive on the floor, enjoy mentoring others, and take pride in creating an atmosphere where both guests and team members feel welcomed.

You're equally comfortable discussing wine, cocktails, and cuisine as you are coaching a server, solving an operational challenge, or jumping in wherever needed.

Most importantly, you're excited by the opportunity to join an incredible team and help build something exceptional.

Qualifications:

• Five or more years in a leadership role in high-volume upscale restaurants, or polished dining concepts.
• Strong knowledge of cocktails, wine, and elevated food service.
• Proven experience hiring, training, and developing successful teams.
• Hands-on operational leadership with excellent organizational skills.
• Passion for delivering memorable guest experiences.
• Strong understanding of labor management, scheduling, inventory, and cost controls.

Compensation & Benefits:

• $65,000–$80,000 annual salary
• Performance bonus of up to 10% of base salary based on KPI achievement
• Health and supplemental insurance
• Paid Time Off
• 401(k) with company match

We use eVerify to confirm U.S. Employment eligibility.

Compensation: Competitive salary