Assistant General Manager | Dublin AC Hotel

Shaner Hotels; Dublin (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Shaner Hotels in Dublin, Ohio seeks an Assistant General Manager to oversee daily hotel operations and drive financial performance. You will manage staff, ensure adherence to brand and franchise standards, and maintain guest service excellence in a dynamic market.

The role requires leadership experience in hospitality, strong budgeting skills, and the ability to communicate effectively with guests and team members. This is a full-time on-site position at AC Hotel Columbus Dublin.

Qualifications

• Minimum of one year of management experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers.
• High school graduate or equivalent; college degree in hospitality management or business preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.

Responsibilities

• Assist the General Manager in maintaining proper controls for all hotel operations.
• Ensure that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded.
• Demonstrate successful leadership abilities in the hospitality industry.

Skills

Management experience

Guest service

Bilingual English/Spanish

Communication skills

Budgeting

Education

High school diploma

College degree in hospitality management or business (preferred)

Tools

Property management system

Job description

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Focus on achievement of hotel financial goals / budget targets.
• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
• Assist in developing long- and short-range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Assist staff with their job functions to ensure optimum service to guests.
• Leads all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Other duties as assigned.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Focus on achievement of hotel financial goals / budget targets.
• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
• Assist in developing long- and short-range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Leads all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Other duties as assigned.

Responsibilities

The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry.

Qualifications

• Minimum of one year of management experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 7 0 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels

Shaner Hotels has an exciting opportunity at our AC Hotel Columbus Dublin! Ideally located in Dublin, Ohio, our hotel places guests in the center of a vibrant destination surrounded by exceptional dining, entertainment, and local attractions. Just minutes from downtown Columbus and within walking distance of historic Dublin, our property offers the perfect blend of modern sophistication and local charm.

The AC Hotel Columbus Dublin delivers a distinctive European-inspired experience with thoughtfully designed spaces and contemporary amenities. Floor-to-ceiling windows and a stunning glass elevator transport guests to VASO, our rooftop restaurant and bar featuring handcrafted cocktails, creative tapas, and breathtaking panoramic views of the Scioto River and Historic Dublin.

Guests also enjoy the AC Kitchen, offering a Spanish-inspired breakfast experience, along with a beautifully designed lobby, flexible meeting spaces, and an atmosphere that encourages connection and relaxation.

If you're passionate about hospitality and creating memorable guest experiences, AC Hotel Columbus Dublin offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team committed to service excellence, innovation, and delivering exceptional experiences in one of Ohio's most dynamic communities.