Assistant General Manager: Drive Gym Growth & Service

Crunch Fitness by JEM Wellness Brands; Hales Corners (WI); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Health Coverage

401(k) Retirement Savings

Paid Time Off

Gym membership for employees

CPR/AED certification support

Job summary

Crunch Fitness powered by JEM Wellness Brands in Wisconsin is seeking an Assistant General Manager to support daily club operations and drive sales while ensuring a best-in-class member experience.

You will lead a team, manage scheduling and payroll, maintain facility standards, and collaborate with leadership to meet revenue goals. The role requires a dynamic, people-focused leader with fitness facility management experience.

Qualifications

• Experience leading a fitness facility or customer service team.
• CPR/AED certification or ability to obtain within 30 days of hire.
• Strong communication and leadership skills.
• Understanding of labor control and staffing optimization.

Responsibilities

• Recruit, hire, train, and develop high-performing team members.
• Monitor and scoreboard staff performance to meet KPI standards.
• Lead by example by delivering personal and team performance targets.
• Provide ongoing coaching, development plans, and regular staff meetings.
• Assist in scheduling, labor management, and payroll processing.
• Ensure compliance with Crunch policies, procedures, and service standards.
• Oversee facility cleanliness, equipment maintenance, and inventory management.
• Utilize Crunch-specific tools for communication and incident reporting.
• Drive lead generation and outreach to impact new member sales.
• Resolve member service issues promptly and with empathy.
• Assist in managing expenses and budget adherence; implement recovery plans when needed.

Skills

Management experience

KPIs

CPR/AED

Communication

Labor optimization

Education

High school diploma or GED

Bachelor's degree in business management or related field

Job description

Crunch Fitness powered by JEM Wellness Brands in Wisconsin is seeking an Assistant General Manager to support daily club operations and drive sales while ensuring a best-in-class member experience.

You will lead a team, manage scheduling and payroll, maintain facility standards, and collaborate with leadership to meet revenue goals. The role requires a dynamic, people-focused leader with fitness facility management experience.