Assistant General Manager | Columbia Hampton Inn

Columbia Hampton Inn; Columbia (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Columbia Hampton Inn in Columbia, PA seeks an Assistant General Manager to lead daily hotel operations, coach teams, and ensure outstanding guest experiences. You will partner with the General Manager to drive revenue, manage budgets, and uphold brand standards while maintaining a welcoming environment for guests.

The role requires strong leadership, excellent communication, and a hands-on approach to solving problems. Weekend and holiday availability is expected in this busy hospitality setting.

Qualifications

• At least one year of hotel management experience.
• Strong leadership and communication skills.
• Experience with budgeting, payroll, and cost control.
• Familiarity with hotel operations and PMS.

Responsibilities

• Lead by example and create a guest-focused culture.
• Support hotel operations while upholding policies and standards.
• Drive revenue, profitability, and budget goals.
• Monitor payroll, purchasing, and expenses for efficiency.
• Develop short- and long-term financial and operational plans.
• Ensure compliance with brand standards.
• Be a visible leader for guests and team members.
• Maintain knowledge of amenities, room types, rates, and availability.
• Resolve guest concerns promptly to deliver exceptional service.
• Recruit, coach, and develop associates for a high-performing workplace.
• Promote safety, cleanliness, and organized operations.
• Aim for top guest satisfaction, QA scores, and franchise inspections.
• Be flexible for weekends and holidays and support the team.

Skills

Leadership

Communication

Budgeting

Team coaching

Education

High school diploma

Hospitality management degree preferred

Tools

PMS (Property Management System)

Job description

Help Lead an Exceptional Guest Experience

Are you a hospitality leader who thrives in a fast-paced environment and enjoys inspiring teams to deliver outstanding service? We're looking for an enthusiastic Assistant General Manager to help lead our hotel operations, create memorable guest experiences, and drive business success.

As the Assistant General Manager, you'll partner with the General Manager to oversee daily operations, motivate a high-performing team, and ensure every guest leaves with a reason to return. If you're passionate about hospitality, leadership, and achieving results, we'd love to meet you!

What You'll Do

• Lead by example and help create a welcoming, guest-focused culture.
• Support all aspects of hotel operations while ensuring company policies and franchise standards are consistently met.
• Drive financial performance by helping achieve revenue, profitability, and budget goals.
• Monitor payroll, purchasing, and expense controls to maximize operational efficiency.
• Assist in developing both short- and long-term financial and operational strategies.
• Ensure compliance with all Shaner and franchise brand standards.
• Be a visible leader who is accessible to both guests and team members.
• Maintain expert knowledge of hotel amenities, room types, rates, availability, and daily arrivals and departures.
• Resolve guest concerns promptly and professionally, turning challenges into exceptional service opportunities.
• Jump in wherever needed to support the team and deliver an outstanding guest experience.
• Recruit, coach, motivate, and develop associates to build a positive, high-performing workplace.
• Promote a safe, clean, and organized environment by training and enforcing company standards and procedures.
• Help achieve top scores in guest satisfaction, cleanliness, quality assurance, and franchise inspections.
• Be flexible and available to work a variety of shifts, including weekends and holidays.
• Perform other duties as assigned in support of hotel success.

What You Bring

• At least one year of hotel management experience.
• Proven leadership skills with the ability to motivate, coach, and develop successful teams.
• Strong communication skills with guests, associates, and leadership.
• High school diploma or equivalent required; degree in Hospitality Management or Business preferred.
• Bilingual English/Spanish is a plus.
• Experience with budgeting, payroll, purchasing, and cost control.
• Working knowledge of all hotel departments and daily hotel operations.
• Familiarity with hotel property management systems (PMS).
• Ability to read, interpret, and apply operating procedures, safety guidelines, and company policies.
• Strong organizational, problem-solving, and decision-making skills.
• Knowledge of local attractions and community resources that enhance the guest experience.

Why Join Our Team?

This is more than a management position—it's an opportunity to make a lasting impact. You'll play a key role in shaping the guest experience, mentoring team members, and contributing to the hotel's continued success. Every day brings new opportunities to lead, solve challenges, celebrate wins, and grow your career in hospitality.