Assistant General Manager | Columbia Hampton Inn

Shaner Hotels; Columbia (PA); On-site; USD 45,000 - 60,000; Full time

Job summary

Shaner Hotels invites applications for the role of Assistant General Manager at our newest Hampton Inn in downtown Columbia, PA. The successful candidate will work alongside the General Manager to uphold hotel standards and achieve financial goals, ensuring exceptional guest satisfaction.

The ideal candidate will possess at least one year of management experience in the hospitality sector, strong communication skills, and familiarity with budget management. Join us in an exciting hotel environment with plans for further development.

Qualifications

• Minimum of one year of management experience in the hospitality industry.
• Ability to communicate satisfactorily with guests, management, and co-workers.
• Knowledge of budget preparation and cost controls.

Responsibilities

• Assist the General Manager in maintaining proper controls for hotel operations.
• Ensure guest satisfaction and adherence to company policies.
• Lead employee performance and create a quality work environment.

Skills

Management experience

Communication skills

Budget preparation

Knowledge of hotel departments

Bilingual English/Spanish

Education

High school graduate or equivalent

College degree in hospitality management or business preferred

Job description

Shaner Hotels has an amazing opportunity for you to join our newest Hampton Inn, located in beautiful downtown Columbia, PA. Located in the historic Becker Pretzel Bakeries Potato Chip factory, this 80‑room property is within walking distance of the Susquehanna River and historic downtown. Future plans for this location include a first‑floor restaurant, a rooftop lounge with views of the Susquehanna River, a fitness center, and pet‑friendly rooms.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Focus on the achievement of hotel financial goals/budget targets.
• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
• Assist in developing long‑ and short‑range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Lead all aspects of employee performance to ensure productivity and a quality work environment.
• Establish, maintain, and train standards and procedures for cleaning and safe working conditions in all departments.
• Work to ensure high scores for customer service, cleanliness, and other related items on all Shaner and Franchise inspections.
• Other duties as assigned.

The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies, procedures, and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry.

Qualifications

• Minimum of one year of management experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management, and co‑workers.
• High school graduate or equivalent; college degree in hospitality management or business preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.