Executive Housekeeper | Columbia Hampton Inn

Shaner Hotels; Columbia (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Shaner Hotels is seeking a full-time Housekeeping Manager in Columbia, PA, to lead the housekeeping team for our Hampton Inn opening. You will schedule staff, ensure compliance with policies, and train team members to deliver exceptional guest service.

Responsibilities include overseeing daily operations, maintaining cleanliness standards, handling guest concerns, and managing performance and budgets to support a top-notch guest experience at our Columbia property.

Qualifications

• Minimum 1-3 years of housekeeping management experience in hospitality.
• Ability to read and interpret safety rules and operation manuals.
• Clear communication with guests, management and coworkers.
• High school graduate or equivalent; some college preferred.
• Bilingual English/Spanish a plus; knowledge of cleaning techniques and chemicals.

Responsibilities

• Maintain high-quality guest service through effective housekeeping department management.
• Hire, train and develop team members; ensure training is completed to standards.
• Prepare and adjust weekly schedules based on staffing and forecasts.
• Monitor cleanliness, sanitation, and organization of assigned areas.
• Manage department budget and end-of-month reporting.
• Handle guest complaints to ensure satisfaction.

Skills

Housekeeping management

Communication

Reading safety docs

Bilingual English/Spanish

Education

High school diploma or equivalent

Some college preferred

Tools

Cleaning techniques

Chemical handling

Equipment knowledge

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
• Hire, train and develop team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
• Ensure all end of month reports are completed to standard.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Manages all aspects of employee performance to ensure productivity and a quality work environment.
• Maintains Housekeeping Department’s annual budget.
• Performs housekeeping, laundry, and houseperson functions whenever necessary.
• Other duties as assigned.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
• Hire, train and develop team members and ensure all required training is complete according to standards.
• Handle guest complaints ensuring guest satisfaction.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
• Ensure all end of month reports are completed to standard.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Manages all aspects of employee performance to ensure productivity and a quality work environment.
• Maintains Housekeeping Department’s annual budget.
• Performs housekeeping, laundry, and houseperson functions whenever necessary.
• Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum 1-3 years of housekeeping management experience in the hospitality industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries. We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property. Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support. Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exciting opportunity for you to join the opening team at our newest Hampton Inn by Hilton, located in beautiful downtown Columbia, Pennsylvania! Set within the historic Becker Pretzel Bakeries Potato Chip Factory, this unique 80-room hotel blends local history with modern hospitality. Located within walking distance of the scenic Susquehanna River and historic downtown Columbia, our hotel will offer guests a memorable experience in one of Lancaster County's most charming communities. Future plans for this exciting property include a first‑floor restaurant, a rooftop lounge featuring breathtaking views of the Susquehanna River, a fitness center, and pet‑friendly accommodations. As a member of our opening team, you'll have the opportunity to help bring this new hotel to life and create exceptional experiences for our guests from day one.

If you're ready to be part of something new and exciting, we would love to meet you! Join the Hampton Inn Columbia team and start your journey with Shaner Hotels today.