Assistant General Manager

The Woodhouse Spas Corporation; Wilmington, Northern (NC, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay & incentive program

401(k) program

Brand-new facility

Free food and snacks

Job summary

Woodhouse Spa Wilmington is seeking an Assistant General Manager to oversee daily spa operations, train front desk staff, and maintain exceptional guest experiences. You’ll work closely with the GM, manage scheduling on weekends/holidays, and help drive brand standards across service and retail.

The role requires leadership, strong customer service, and the ability to coach a diverse hospitality team in a luxury spa setting. A passion for wellness and guest care is essential.

Qualifications

• Experience in guest relations, massage/salon/spa, and/or hospitality management is favored.
• Ability to manage daily spa operations and staff to achieve guest satisfaction.
• Strong leadership, coaching, and conflict-resolution skills.

Responsibilities

• Assist General Manager in overseeing all spa operations to ensure guest and employee satisfaction.
• Serve as first point of contact for large party needs and maintain professional spa image.
• Conduct daily huddles to motivate and coach team members toward goals.
• Lead front desk staff training and development to ensure high service standards.
• Monitor expenses against budget and support inventory processes.
• Ensure health and safety compliance and brand standards.

Skills

Guest relations

Hospitality management

Leadership & coaching

Customer service

Team training & development

Tools

Meevo

Job description

Assistant General ManagerWilmingtonThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.**Come join The Woodhouse Spa Wilmington team!****About Woodhouse Spa:**Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care.Offering signature massages, facials, nails, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With more than 80 locations nationwide, we are the gold standard of neighborhood luxury day spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being. For more information visit us at woodhousespas.com.We are hiring!At The Woodhouse Spa- Wilmington, we value our team members and strive for excellence with every guest experience. Be a part of growing something new in Wilmington!Woodhouse Spa seeks a dynamic and energetic Assistant General Manager to help oversee daily operations. The Assistant General Manager role mirrors that of the General Manager, responsible for stepping into the General Manager position whenever the General Manager is not on duty. Like the General Manager, this position requires an individual who has a range of skills including handling personnel matters such as hiring, coaching, conducting performance reviews and discipline as needed. They should possess leadership skills and be able to create a positive and fun work culture that produces well-rounded, loyal, and successful team members. The assistant GM must be able to multi-task and should take \"ownership\" of the spa operations including understanding the financial aspects of the business. It is important that they present a professional spa image and are capable of networking \"partnerships\" for the spa with local organizations.**Responsibilities**Experience in guest relations, massage/salon/spa, and/or hospitality management is favored.Meeting/exceeding service goals, facility management, maintaining supplies and overseeinginventory processes, ensuring guest satisfaction, recruiting, and training, and employee coaching and development.**Job Description**- Assisting General Manager with managing and monitoring all areas of spa operations to ensure guest and employee satisfaction.- Demonstrating excellent customer service to promote guest satisfaction and retention whileacting as the first point of contact for larger party needs.- Conducting daily huddles with the hospitality team to coach and motivate team members to meet/exceed goals.- Working alongside the hospitality team to lead, train & develop front desk staff while promoting a high degreeof motivation and fostering employee growth.- Monitoring expenses against budget- Assisting with all inventory processes including the ordering of back bar and retail items.- Attending all training for in-spa operations, product knowledge and treatment protocols.- Training new hospitality team members to the 'Woodhouse Way'- Ensuring the health and safety of guests and employees- Compliance with all state and local rules and regulations.**Standards**· Must be available to work weekends and holidays· Managing the inventory database on computer software Meevo· Performing/overseeing daily opening and closeout procedures· Carrying out duties of GM and/or Spa Concierge when needed· Maintaining organization of break room and office area· Educating guests on spa services and retail products· Performing \"neighborhood marketing\"· Advocating for the Woodhouse Spa brand**Woodhouse Perks Include:**· Competitive Pay and Incentive Program (great bonuses!)· Generous discounts and opportunities to enjoy services and products· \"The Woodhouse Way\" paid training program· Working in a brand-new facility.· Free food and snacks· 401(k) program· Opportunities for advancement# Passion Meets Purpose at WoodhouseAt Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.LocationWe want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.\\*Specific benefits vary by locationPaid CE and/or LicensureAdvance your skills with fully paid continuing education and licensure support.