Westedge Assistant General Manager Luxury Spa and Boutique

Woodhouse Spa - Cedar Park; South Carolina; On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Training & development

Wellness resources

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Paid time off

Job summary

Woodhouse Spa Westedge in Charleston, SC seeks an Assistant Spa Manager to lead our Hospitality Team and Retail Boutique. You will drive boutique sales, coach staff on product knowledge and guest experiences, and manage KPIs to elevate the guest journey in a luxury wellness setting.

We value strong retail leadership with spa or skincare exposure, and you will own daily operations, scheduling, and guest flow while upholding Woodhouse standards of hospitality and care.

Qualifications

• Proven leadership experience in retail, luxury hospitality, beauty, or wellness.
• Demonstrated success driving sales and developing high-performing teams.
• Strong understanding of merchandising, inventory, and retail KPIs.

Responsibilities

• Lead, inspire, and develop a high-performing Hospitality Team.
• Build a culture of accountability, positivity, and exceptional service.
• Set clear expectations, celebrate wins, and coach performance.
• Oversee daily operations, scheduling, and guest flow; resolve guest concerns.

Skills

Retail leadership

Sales

Team leadership

Hospitality

Operations

Coaching

Merchandising

Tools

Meevo

Job description

Full-Time | 40 Hours per Week Love luxury retail? Passionate about people? Ready to lead something exceptional?

Benefits

• Training & development
• Wellness resources
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Paid time off

Woodhouse Spa Westedge | Charleston, SC

This isn't your typical Assistant Manager position.

At Woodhouse Spa Westedge, we're looking for a dynamic, sales-driven leader who knows how to build an incredible team, create unforgettable guest experiences, and turn a beautiful retail boutique into a thriving business. We're seeking someone with the energy of a great retail leader, the polish of luxury hospitality, and the confidence to take ownership.

The Opportunity

As our Assistant Spa Manager, you'll take a hands-on leadership role in two essential areas of our business: our Hospitality Team and our Retail Boutique.

This is an opportunity to lead people, drive results, elevate the guest experience, and make a meaningful impact within a luxury wellness environment.

What You'll Own

Retail Leadership & Sales

• Drive boutique sales, merchandising, and retail performance.
• Coach your team on product knowledge, sales techniques, and personalized guest recommendations.
• Track sales goals, KPIs, and opportunities for growth.
• Bring fresh ideas to promotions, product launches, and retail experiences.

Team Leadership & Culture

• Lead, inspire, and develop a high-performing Hospitality Team.
• Build a culture of accountability, positivity, and exceptional service.
• Set clear expectations, celebrate wins, and coach performance.
• Lead by example and create an environment where great people thrive.

Luxury Hospitality & Operations

• Deliver a five-star guest experience from arrival to departure.
• Oversee daily operations, scheduling, and guest flow.
• Resolve guest concerns with confidence, professionalism, and care.
• Maintain the elevated atmosphere and standards that define Woodhouse.
• Jump in and support the team wherever needed.

Who We're Looking For

Strong retail experience is essential. Spa experience is a plus, not a requirement.

• Proven leadership experience in retail, luxury hospitality, beauty, or wellness.
• Demonstrated success driving sales and developing high-performing teams.
• Strong understanding of merchandising, inventory, and retail KPIs.
• Confident, positive, organized, and results-oriented.
• A natural coach who motivates others and holds people accountable.
• Passionate about exceptional hospitality and creating memorable guest experiences.
• Comfortable taking initiative, solving problems, and owning results.

Experience in luxury retail, skincare, cosmetics, or spa operations is a plus. Meevo experience preferred.

Why Woodhouse?

• Real Leadership Opportunity: Take ownership, develop your team, and influence business performance.
• Luxury Wellness Environment: Combine your passion for retail and hospitality in a beautiful spa setting.
• People-First Culture: Guided by our HELP values - Hospitable, Ethical, Likable, and Professional.
• Growth Opportunities: Build your leadership career with a nationally recognized luxury spa brand.
• Employee Perks: Discounts on spa services and retail products.
• Full-Time Position: 40 hours per week with competitive compensation.

We're not just looking for someone to manage a shift. We're looking for someone who can build a team, grow a business, and raise the standard. If you're a strong retail leader who loves people, thrives on results, and is ready to bring your talents into luxury wellness, we want to meet you!

Compensation: $45,000.00 - $50,000.00 per year

Passion Meets Purpose

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth.

About Us

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

• Specific benefits vary by location