Assistant General Manager

Victra - Verizon Authorized Retailer; Wasilla (AK); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Health, Dental, and Vision Insurance

401K Match

Tuition Reimbursement

Referral Bonus

Career Advancement Opportunities

Job summary

Victra - Verizon Authorized Retailer is looking for an Assistant General Manager in Wasilla, Alaska. This role involves leading a store team, ensuring customer satisfaction, and achieving sales goals. Candidates should have previous customer service or leadership experience and be ready to manage store operations. The position offers a competitive salary ranging from $43,000 to $67,000 with additional benefits like health insurance and training opportunities.

Qualifications

• 1-2 years in customer service or a leadership role.
• Management experience in commissions-based sales environment.
• Willingness to work evenings and weekends.

Responsibilities

• Lead team resolving customer issues.
• Set and share goals with sales teams.
• Monitor inventory and store cleanliness.

Skills

Customer service experience

Leadership skills

Sales goals achievement

Multi-tasking

Interview skills

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team from sales development to financials and merchandising, creating outstanding in‑store experiences.

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from store leader on day‑to‑day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying selling skill gaps and implementing development plans to exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed.
• Monitoring inventory by restocking shelves, maintaining device security, and managing store cleanliness.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1‑2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions‑based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high‑performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Compensation

Assistant General Managers earn a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $15.00 plus uncapped commission.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Training Requirements

All Assistant General Managers are required to attend and successfully complete a 4‑day New Hire University (NHU) training program within 30 days of their official start date. The program may include overnight travel at the company’s expense. Various online and computer‑based training will be required throughout employment.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer—and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.