Assistant General Manager

Victra - Verizon Authorized Retailer; Newport Beach (CA); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision Insurance

401K Match

Tuition Reimbursement

50% off Verizon Service

Career Advancement Opportunities

Job summary

Victra - Verizon Authorized Retailer is seeking an Assistant General Manager in Newport Beach, California. In this role, you will lead a sales team, encourage growth, and ensure outstanding customer experiences in our retail store. You will be responsible for driving sales targets, managing daily operations, and providing training to your team.

The ideal candidate has a background in customer service and 1-2 years of leadership experience. Compensation ranges from $43,000 to $67,000 annually with additional benefits including health insurance and tuition reimbursement.

Qualifications

• 1-2 years of experience in a customer service or leadership role.
• Experience in a commissions-based sales environment.
• Background in customer service within retail, restaurant, or wireless industry.

Responsibilities

• Encourage a sales team and create outstanding customer experiences.
• Lead a store team, driving sales targets and managing daily operations.
• Provide training and mentoring to the team to enhance performance.

Skills

Customer Service Skills

Team Leadership

Sales Goals Achievement

Problem Solving

Education

High School Diploma or GED

Job description

Victra is the largest Verizon-authorized retailer in the United States. As an Assistant General Manager, you’ll encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role, you’ll lead a store team—from developing the best sales specialists to driving sales targets, financials, and store merchandising—creating an outstanding in-store experience that makes customers feel good about our brand and solutions and helps them choose our wireless products and services.

Are you a person who thrives in a competitive atmosphere while having fun with your team? If you love helping others grow to their full potential and consistently deliver results, Victra is the place for you. Apply today!

On a typical day you will take care of guests, confirm that coworkers have what they need, lead by example on the sales floor, coach one‑on‑one, and motivate them to reach the next performance level. You will also be responsible for daily operational tasks and lead your team when the General Manager is away.

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from store leader on day-to-day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store uptime and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

What We Are Looking For

You thrive in a sales environment and are excited sharing that energy with a team you can develop and motivate. You set the bar high when it comes to achieving goals, know how to motivate others, are open to new ideas, relate well with diverse people, and are attuned to the needs of others to ensure they can perform at their best. Success is measured by your team’s delivery.

You Will Need To Have

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1‑2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions‑based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high‑performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Compensation

Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $18.90 plus uncapped commission.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Training Requirements

All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company’s expense. Various online and computer‑based training will be required throughout your employment.

Equal Employment Opportunity

We are a proud equal‑opportunity employer and celebrate our employees’ differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.