Assistant General Manager

Victra - Verizon Authorized Retailer; South Boston (VA); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Paid Training

401(k) Match

Tuition Reimbursement

Verizon Service Discount

Disaster Relief

Referral Bonus

Contests

Career Growth

Job summary

Victra - Verizon Authorized Retailer is seeking an Assistant General Manager to lead a store team, drive sales, manage finances and merchandising, and create outstanding customer experiences.

In a competitive and fun environment, you’ll coach sales specialists, motivate performance, handle daily operations, and support the General Manager as needed.

Qualifications

• 1–2 years of customer service or leadership experience.
• Management experience in a commissions-based sales environment.
• Proven track record of hitting team and individual sales goals.
• Legally authorized to work in the United States.
• Background in retail or wireless industry preferred.

Responsibilities

• Lead a store team and resolve customer issues.
• Set daily, weekly, and monthly sales goals.
• Coach and mentor staff to deliver outstanding customer experiences.
• Analyze operations, staffing, and sales data.
• Ensure store compliance and inventory control.

Skills

Leadership

Sales coaching

Customer service

Team motivation

Merchandising

Operations management

Training

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, drive sales targets, manage financials and merchandising, and create outstanding customer experiences.

In a competitive and fun environment, you’ll coach sales specialists, motivate performance, handle daily operations, and support the General Manager when needed.

Responsibilities

• Lead your team by resolving customer issues and assisting with transactions.
• Takes direction from store leader on day‑to‑day operations.
• Set and share daily, weekly, and monthly goals with sales teams.
• Provide training and mentoring to deliver an outstanding customer experience, including managing customer flow and store traffic.
• Identify selling skill gaps and build development plans to exceed sales metrics and quota assignments.
• Run store operations – analyze staffing needs, report financial and sales data, handle cash, meet compliance, open trouble tickets with Facilities/Network/IT to ensure store up‑time and functionality.
• Monitor inventory by restocking shelves, maintain device security, and manage store cleanliness.
• Lead store merchandising and planogram compliance per company expectations.
• Complete store opening and closing activities.
• Collectively attain store targets daily, weekly, monthly.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401(k) Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

Compensation

Assistant General Managers earn a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $14.77 plus uncapped commission.

What We Are Looking For

You thrive in a sales environment and excite others with your energy. You set high goals, motivate teammates, embrace new ideas, relate well with diverse people, and ensure the team performs at its best. You know success when the team delivers.

Qualifications

• Background in customer service within retail, restaurant, or wireless industry preferred.
• 1–2 years of Customer Service or leadership experience.
• Management experience in a commissions‑based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balance multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high‑performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Training Requirements

All Assistant General Managers must attend and complete a 4‑day New Hire University (NHU) program within 30 days of start date (may include overnight travel at company expense). Dual General Managers must complete a 3‑day General Manager University (SMU) program within 30 days of completing NHU (may include overnight travel at company expense). Various online and computer‑based training will be required throughout employment.

Next Steps

After you apply, you will be required to take a pre‑hire assessment. If selected, recruiters or hiring managers will contact you.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer and celebrate differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.