Assistant General Manager

Victra - Verizon Authorized Retailer; Columbus (GA); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision Insurance

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

Referral Bonus

Career Advancement Opportunities

Job summary

Victra - Verizon Authorized Retailer is seeking an Assistant General Manager in Columbus, Georgia. You will lead a dynamic team, ensuring exceptional customer experiences while achieving sales and financial targets.

This role requires a strong background in customer service and leadership, as you'll coach and motivate the team. Responsibilities include managing daily operations, resolving customer issues, and driving performance through effective goal-setting.

The position offers competitive pay, including a base hourly rate plus commission and a comprehensive benefits package.

Qualifications

• 1–2 years of experience in customer service or leadership.
• Management experience in a commissions-based sales environment.
• Track record of achieving challenging team and individual sales goals.
• Basic interview skills and staffing knowledge.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Lead store team to deliver outstanding customer experiences.
• Coach teams, manage daily operations, and assist customers.
• Ensure compliance and troubleshoot store issues.
• Analyze staffing needs and report sales data.

Skills

Customer service skills

Leadership

Sales motivation

Team building

Multitasking

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team to deliver outstanding customer experiences and meet sales and financial goals.

On a typical day, you will take care of guests and ensure coworkers have what they need. You will coach teams, motivate performance, manage daily operations, assist customers, and lead when the General Manager is away.

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from store leader on day-to-day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing training and mentoring to deliver an outstanding customer experience by managing customer flow and store traffic.
• Identifying selling skill gaps and building development plans to exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT to ensure store uptime and functionality.
• Monitoring inventory by restocking shelves, maintaining device security, and managing store cleanliness.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

A comprehensive benefit list can be viewed here. All benefits are subject to the terms and conditions of the plan documents or insurance policies.

Compensation

Assistant General Managers average an annual salary between $43,000 and $67,000, combining a base hourly rate of $11.50 plus uncapped commission.

What We Are Looking For

You thrive in a sales environment and bring energy to developing and motivating a team. You set high goals for achieving sales targets and inspire others to reach them. You are open to new ideas, relate well with diverse people, and help others perform at their best.

You Will Need To Have

• Background in customer service within retail, restaurant, or wireless industry preferred
• 1–2 years of experience in customer service or leadership
• Management experience in a commissions-based sales environment
• Track record of achieving challenging team and individual sales goals
• Ability to balance multiple priorities in a multifaceted environment
• Experience setting goals, evaluating performance, and building high‑performing teams
• Basic interview skills and staffing knowledge
• High school diploma or GED
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

Physical Requirements

• Ability to lift ten pounds
• Ability to stand for long periods of time

Training Requirements

All Assistant General Managers must attend a 4‑day New Hire University (NHU) training program within 30 days of start. The program may include overnight travel at company expense. Various online and computer‑based training will be required throughout employment.

Equal Employment Opportunity

We are an equal‑opportunity employer and celebrate employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.