Assistant General Manager

Victra - Verizon Authorized Retailer; Battle Ground (WA); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Dental Insurance

Vision Insurance

401K Match

Tuition Reimbursement

Phone Service Discount

Disaster Relief

Referral Bonus

Career Advancement

Job summary

Victra - Verizon Authorized Retailer is seeking an Assistant General Manager to lead a sales team and deliver outstanding customer experiences in a retail store. You will guide staff from hiring to coaching, drive sales targets and store performance, and ensure merchandising aligns with brand standards.

The role requires a capable leader who thrives in a competitive environment, enjoys teamwork, and helps others grow while consistently delivering results. Evening/weekend work may be required.

Qualifications

• Proven background in leading teams and delivering results.
• Experience in customer service or leadership roles.
• Ability to train and mentor staff to improve customer experience.

Responsibilities

• Lead a sales team and resolve customer issues.
• Set and share daily/weekly/monthly goals with the team.
• Provide training and mentorship to improve customer experience and sales performance.
• Analyze staffing needs and store operations to meet targets.
• Ensure planogram compliance and store merchandising standards.
• Oversee opening/closing duties and store uptime.

Skills

Customer service

Leadership

Team development

Sales goals

Communication

Multitasking

Interview skills

Staffing knowledge

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll encourage a sales team and create outstanding customer experiences in one of our retail stores. You’ll lead a store team from developing the best sales specialists to driving sales targets, financials, and store merchandising, creating an in‑store experience that helps customers choose our wireless products and services.

We are looking for a candidate who thrives in a competitive atmosphere, loves working with a team, and wants to help others grow and consistently deliver results. If you fit this description, we encourage you to apply.

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from store leader on day‑to‑day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store uptime and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

Compensation

Assistant General Managers earn a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $19.13 plus uncapped commission.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1–2 years of experience in a Customer Service or leadership role
• Management experience in a commissions‑based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high‑performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

Physical Requirements

• Ability to lift ten pounds
• Ability to stand for long periods of time

Training Requirements

All Assistant General Managers are required to attend and successfully complete a 4‑day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. Various online and computer‑based training will be required throughout your employment with Victra.

Equal Employment Opportunity

We're proud to be an equal‑opportunity employer and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.