Assistant General Manager

Victra - Verizon Authorized Retailer; Springfield (OR); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Training

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% Verizon Service Discount

VNation Disaster Relief

Referral Bonus

Frequent Contests

Career Advancement Opportunities

Job summary

Victra - Verizon Authorized Retailer is hiring an Assistant General Manager to lead a retail sales team and deliver exceptional customer experiences. You’ll drive sales targets, manage store operations, and mentor staff to maximize performance.

This role requires leadership in a commissions-based environment and a focus on coaching, training, and development. You will foster a high-performing team, balance priorities, and ensure outstanding in-store service while managing merchandising and daily

Qualifications

• Background in customer service within retail or wireless sectors preferred.
• 1–2 years in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving team and individual sales goals.
• Ability to manage competing priorities in a dynamic environment.
• Set goals, evaluate performance, and develop a high-performing team.

Responsibilities

• Lead your team by resolving customer issues and assisting transactions.
• Set and share daily/weekly/monthly goals with sales teams.
• Provide training and mentoring to deliver outstanding customer experiences.
• Identify skill gaps and build development plans to meet quotas.
• Oversee store operations, staffing, and financial reporting.
• Ensure planogram compliance and effective merchandising.
• Manage opening/closing activities and store uptime.

Skills

Customer Service

Leadership

Sales Goals

Training & Mentoring

Team Development

Store Operations

Education

High school diploma/GED

1-2 years leadership experience

Job description

About the Role

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll get to encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role, you’ll be leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You’ll be the one creating an outstanding in‑store experience that will make customers feel good about our brand and solutions—and help them to choose our wireless products and services.

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from store leader on day‑to‑day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up‑time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

What We Can Offer

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Compensation

Assistant General Managers earn a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $17.55 plus uncapped commission.

What We Are Looking For

You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You’re open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you’ve succeeded when your team is delivering.

You Will Need To Have

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1‑2 years of experience in a Customer Service or leadership role
• Management experience in a commissions‑based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Training Requirements

All Assistant General Managers are required to attend and successfully complete a 4‑day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. Various online and computer‑based training will be required throughout your employment with Victra.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.