Assistant General Manager

B.HOM Student Living; Urbana (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonus opportunities

401(k) with company match

Paid time off and holidays

Parental leave and sabbatical leave

Job summary

B.HOM Student Living is seeking an Assistant General Manager to support the General Manager in overseeing all on-site operations at our Urbana community. You will help drive revenue, manage expenses, and ensure timely reporting while delivering exceptional service to residents.

You will assist with leasing activities, supervise maintenance coordination, and lead the on-site team to meet safety, quality, and policy standards.

Qualifications

• Previous experience in property management.
• Strong understanding of property operations and financial fundamentals.
• Excellent communication across levels and proactive customer service.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support General Manager in overseeing on-site operations and financials.
• Ensure accuracy of revenue data, reporting, and analytics; oversee rent collection.
• Respond to resident service requests; maintain high resident satisfaction.
• Assist with leasing activities including tours, applications, and lease execution.
• Inspect units and common areas to ensure standards; support move-ins.
• Train and develop on-site team members; ensure safety and key controls.
• Ensure compliance with housing laws and company policies; coordinate with counsel as needed.
• Plan and execute resident events in collaboration with Resident Life teams.

Skills

Property management

Operations

Communication

Customer service

Leadership

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Property management systems

Job description

Location: Onsite-PropertyReports To: General ManagerWho We AreAt B.HOM Student Living, we are more than just a property management company—we create communities where people thrive. With a growing national footprint, we are building something special and looking for driven leaders who want to grow with us.We live our core values every day:People-First ServiceAccountabilityEmpowermentGrit & PerseveranceDiversity, Inclusion & BelongingPosition SummaryThe Assistant General Manager supports the General Manager in overseeing all on-site operations and achieving financial and operational objectives for the community. This role plays a key part in ensuring accurate reporting, strong resident satisfaction, and compliance with company policies and applicable laws, while helping drive overall property performance.What You’ll DoOperations & Financial SupportPartner with the General Manager to maximize revenue and manage expenses within budgetEnsure accuracy of financial data, reporting, and revenue-related analyticsOversee rent collection processes and coordinate with collection agencies as neededEnsure all billing and revenue entries are accurate within property management systemsResident Experience & ServiceRespond to resident service requests and ensure timely resolution with maintenance teamMaintain high levels of resident satisfaction through proactive communication and follow-upSupport resolution of resident concerns and ensure proper documentation and follow-throughLeasing & Property OversightAssist with leasing activities including tours, applications, and lease executionInspect units, common areas, and property conditions to ensure standards are maintainedSupport unit turns and readiness for scheduled move-insTeam & Operational ExecutionPartner with the General Manager to implement and maintain operational standardsAssist in training and developing on-site team membersSupport scheduling and coordination of team activities and responsibilitiesEnsure adherence to safety policies, inspections, and key control proceduresCompliance & ReportingEnsure compliance with local, state, and federal housing and employment lawsSupport eviction processes in coordination with legal counsel when requiredCompile and analyze data for reporting and operational insightsStay informed on industry trends and local market conditionsResident EngagementSupport planning and execution of resident events and programmingPartner with Resident Life teams to enhance community engagementAdditional ResponsibilitiesPerform other duties as assigned to support community successWhat We’re Looking ForRequired Skills & QualificationsPrevious experience in property managementStrong understanding of property operations and financial fundamentalsExcellent communication skills with the ability to interact across all levelsStrong customer service and problem-solving abilitiesAbility to manage multiple priorities in a fast-paced environmentProficiency in Microsoft Office and property management systemsDemonstrated leadership and team support capabilitiesAbility to obtain any required state leasing license within required timeframePreferred QualificationsBachelor’s degreeExperience in student housing or multifamily environmentsWork SchedulePrimarily Monday–FridayExtended hours, evenings, and weekends required based on business needsPhysical RequirementsAbility to move throughout the property and conduct inspectionsFrequent use of computer and office equipmentAbility to communicate effectively in person, phone, and written formatsOccasionally lift up to 30 lbs.Ability to travel locally and occasionally overnight as neededWhy Join B.HOM?Competitive compensation + performance-based bonus opportunitiesComprehensive benefits package (medical, dental, vision)401(k) with company match12-weeks Paid Parental LeaveCompany Paid Sabbatical Leave12 company-paid holidaysBirthday holidayPaid Time Off — Starting at 120 hours per yearSick and safe timeShort and long-term disability insurancePet insurance optionsCareer growth opportunities within a rapidly growing organizationA people-first culture focused on development and successB.HOM is proud to be an Equal Employment Opportunity Employer. We are committed to fostering an inclusive environment that celebrates diversity and empowers our team members to succeed. Compensation varies based on experience, location, and market conditions.