1st Assistant Manager – Pump & Pantry

Jobtailor; Town of Aurora (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking an Assistant Manager for a Pump & Pantry location in Town of Aurora, NY. You will oversee store operations, lead a small team, and step in for the General Manager when needed.

Responsibilities include hiring, training, scheduling, budgeting, and ensuring top-tier customer service while maintaining food safety standards and accurate back-office processes.

Qualifications

• Oversee daily operations and ensure compliance with food safety regulations.
• Provide leadership in scheduling, training, and performance management.
• Maintain records for merchandise, personnel, and fuel operations.

Responsibilities

• Oversee the total operation of the assigned Pump & Pantry location.
• Execute store responsibilities in the absence of the General Manager.
• Assist with hiring, discipline, and termination of personnel in partnership with the District Manager and Corporate HR.
• Ensure daily, weekly, and monthly operational routines, back-office functions, bookwork, and inventory control are completed timely and accurately.
• Ensure customer needs are met and support company customer service standards.
• Supervise cash control and bank deposits.
• Ensure compliance with food safety procedures and state and federal food safety regulations.
• Address personnel, customer, and facility concerns.
• Maintain cleanliness, in-stock conditions, and fast, friendly customer service.
• Support scheduling, labor exception management, weekly labor budgets, and overtime management.
• Ensure completion of required team member training.
• Ensure food products are properly stored, code dated, and maintained at appropriate temperatures.
• Uphold company policies and assist with performance management.
• Maintain records related to merchandise, personnel, and fuel operations.
• Attend management meetings and required training sessions.
• Teach, coach, train, and represent the F.I.R.S.T. engagement model.
• Directly supervise 4 to 16 employees.
• Assist with other assigned duties.

Skills

Operational Management

Food Safety Compliance

Personnel Management

Customer Service Excellence

Inventory Control

Scheduling

Cash Control

Bookkeeping

Team Member Training

Performance Management

Labor Budgeting

Customer Service Standards

Team Collaboration

Communication

Problem Solving

Leadership

Customer Engagement

Education

Associate Degree preferred

Equivalent combination of education and experience

Certifications: ServSafe / Food Handler’s Permit

Tools

Inventory Software

Job description

• Oversee the total operation of the assigned Pump & Pantry location, including licensed programs and all business units
• Execute store responsibilities in the absence of the General Manager
• Assist with hiring, discipline, and termination of personnel in partnership with the District Manager and Corporate Human Resource Department
• Ensure daily, weekly, and monthly operational routines, back-office functions, bookwork, and inventory control are completed timely and accurately
• Ensure customer needs are met and support company customer service standards
• Supervise cash control and bank deposits
• Ensure compliance with food safety procedures and state and federal food safety regulations
• Address personnel, customer, and facility concerns
• Maintain cleanliness, in-stock conditions, and fast, friendly customer service
• Support scheduling, labor exception management, weekly labor budgets, and overtime management
• Ensure completion of required team member training
• Ensure food products are properly stored, code dated, and maintained at appropriate temperatures
• Uphold company policies and assist with performance management
• Maintain records related to merchandise, personnel, and fuel operations
• Attend management meetings and required training sessions
• Teach, coach, train, and represent the F.I.R.S.T. engagement model
• Directly supervise 4 to 16 employees
• Assist with other assigned duties

Requirements

• Minimum of one to three years’ experience as an Assistant Manager preferred, with minimum of six months as Sales Associate required
• Associate Degree preferred or equivalent combination of education and experience
• Must possess a valid Food Handler’s permit or ServSafe Certification where required by law or company policy
• Knowledge of operations and maintenance of equipment within the assigned stores
• Ability to work nights, weekends, and company-observed holidays as business needs require
• Ability to work a minimum of three second shifts per week opposite the General Manager to ensure management coverage during key operating hours
• Reliable transportation and telephone access required
• Must be able to communicate in English, if applicable
• Able and willing to deliver friendly, courteous, and prompt customer service
• Able and willing to work cooperatively with other team members
• Must occasionally lift and/or move up to 50 lbs.
• Must stand for long periods and frequently walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear
• Physical attendance at the primary work location is required

Core Competencies

Demonstrates strong operational management capabilities, including compliance with food safety regulations, effective personnel management, and customer service excellence. Proficient in inventory control, scheduling, and training team members to uphold company standards.

Highest-signal resume keywords

• Operational Management
• Food Safety Compliance
• Personnel Management
• Customer Service Excellence
• Inventory Control

ATS Optimization Keywords

Hard Skills

• Inventory Control
• Food Safety Procedures
• Equipment Maintenance
• Scheduling
• Cash Control
• Bookkeeping
• Team Member Training
• Performance Management
• Labor Budgeting
• Customer Service Standards

Soft Skills

• Team Collaboration
• Communication
• Problem Solving
• Leadership
• Customer Engagement

Certifications & Qualifications

• Food Handler’s Permit
• ServSafe Certification

Industry Keywords

• Pump & Pantry Operations
• Retail Management
• Personnel Discipline
• Customer Needs Assessment
• Operational Routines