Assistant General Manager

Fitness Ventures (Crunch Fitness); Palmdale (CA); On-site; USD 45,000 - 80,000; Full time

Job summary

Fitness Ventures LLC (Crunch Fitness) in Palmdale is seeking an Assistant General Manager who will support the General Manager, foster a welcoming environment, and lead the team at the membership counter.

You will supervise staff, drive sales targets, ensure policy adherence, manage payroll tasks, and maintain high standards of service and facility safety to deliver an unmatched member experience.

Qualifications

• High School Diploma or GED required.
• Eligible to work in the United States.
• At least 18 years old.
• Experience leading a sales team and recruiting staff.
• Knowledge of company policies and procedures.

Responsibilities

• Assist GM in communicating and implementing policies.
• Recruit, interview, and hire talented team members.
• Lead, motivate, and manage a sales team to hit KPIs.
• Ensure proper lead tracking and community partnership outreach.
• Resolve customer issues and maintain a clean, safe facility.
• Oversee payroll processing and approvals.

Skills

Leadership

Sales management

Payroll processing

Customer service

Team coordination

Education

High School Diploma or GED

Job description

The Assistant General Manager will support the General Manager in promoting an environment of diversity and acceptance while creating a warm, welcoming atmosphere for members. The Assistant General Manager (AGM) is an extension of the General Manager and will preside over operations when the General Manager is not physically present. The AGM maintains a culture that provides members with an unparalleled experience and a work environment where team members can thrive. The Assistant General Manager motivates, leads, supervises, and coordinates the activities of team members who serve members at the membership counter. The Assistant General Manager demonstrates mastery of all company-wide policies and initiatives to ensure the integrity of the brand.

Job Summary

Administration and Organizational Responsibilities

• Demonstrate working knowledge of all standard operating procedures and policies.
• Assist the General Manager in communicating and implementing company policies and procedures.
• Encourage staff to work as a team and be productive.
• Take decisive action when necessary.
• Proactively recruit, interview, and hire talented team members.

Sales Management

• Lead, motivate, and manage a sales team.
• Work with the team to achieve desired revenue targets, measured through KPIs, by motivating sales staff.
• Ensure the team maintains proper tracking of leads.
• Emphasize the importance of staff involvement in the community and neighborhood businesses, and recruit new local businesses into partnership programs.

Operational Responsibilities

• Support personnel-related problems or difficulties by following company procedure and documentation.
• Resolve customer complaints in an expeditious and tactful manner.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to customers.
• Ensure the facility meets standards for cleanliness, maintenance, safety, and security.
• Report and ensure promptly repair of malfunctioning equipment.
• Assist in the processing, submission, and approval of payroll.

Employment Eligibility

• All applicants must possess a high school diploma or equivalent (e.g., GED).
• Applicants must be at least 18 years of age.
• Applicants must be eligible to work in the United States under state and federal requirements and maintain eligibility throughout employment.

Salary

$45,000.00 - $80,000.00 per year

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.