Assistant General Manager

Family-Entertainment-Group; Woodford (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Family Entertainment Group is seeking an Assistant General Manager to support daily operations, ensure service excellence, regulatory compliance, staff development, and the achievement of business goals. This role helps maintain a high-performing, safety-conscious work environment, leads by example, and partners with department supervisors to improve service delivery, efficiency, and guest satisfaction.

The position requires a hands-on leader who can balance people management with budget

Qualifications

• High school diploma or equivalent; college/technical degree preferred.
• Minimum of 3 years of relevant experience in entertainment, hospitality or related industry.
• Proven ability to lead teams in a multi-disciplinary environment.
• Strong communication, leadership, organizational and interpersonal skills.

Responsibilities

• Assist the General Manager with evaluating staff performance and annual reviews.
• Support revenue and operating profit targets.
• Represent location at company meetings and provide updates as needed.
• Address customer issues and service complaints as the first point of contact.
• Ensure compliance with laws and regulations (DOT, OSHA, ADA) and maintain a safe work environment.

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Team management

Education

High school diploma or equivalent

College or technical degree preferred

Job description

Description

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Position Summary

The Assistant General Manager supports the General Manager in overseeing daily operations, ensuring service excellence, regulatory compliance, staff development, and the achievement of business goals. This role plays a critical part in maintaining a high-performing, customer-focused, and safety-conscious work environment.

Key Responsibilities

Leadership & Supervision

• Assist the General Manager with team performance evaluations and annual reviews
• Provide both corrective and positive feedback promptly
• Guide and support staff in day-to-day assignments and ongoing projects
• Collaborate with department supervisors to enhance service delivery and operational efficiency
• Analyze location trends (weekly, monthly, quarterly, annually) and recommend strategies to maintain or improve performance
• Lead by example, fostering a culture of accountability, innovation, and teamwork
• Champion both business goals and customer needs, ensuring alignment between the two

Operations Management

• Support the achievement of revenue and operating profit targets
• Act as a representative of the location at company meetings; provide insights and updates as needed
• Address customer issues and service complaints as the first point of contact
• Help manage location operations within budgetary and expense control guidelines
• Ensure compliance with all applicable laws and regulations (e.g., DOT, OSHA, ADA)
• Participate in regular inspections and maintenance planning for equipment
• Maintain a safe, clean, and organized work environment and warehouse
• Safeguard company assets, including sensitive information and equipment

Inventory & Merchandise Management

• Assist in coordinating and executing physical inventory counts to ensure accuracy and accountability
• Support ordering processes to maintain optimal stock levels, minimizing shortages and overstock situations
• Analyze sales trends and market data to recommend product assortment adjustments that maximize revenue and meet customer demand
• Collaborate with procurement and sales teams to capitalize on emerging product opportunities and hot trends

Requirements

• High school diploma or equivalent required; college or technical degree preferred
• Minimum of 3 years of relevant experience in a similar industry or role
• Demonstrated success within a large, multi-disciplinary organization
• Strong communication, leadership, organizational, and interpersonal skills

Family Entertainment Group is an equal opportunity employer.