Assistant General Manager

StepStone Hospitality; Tampa (FL); On-site; USD 55,000 - 65,000; Full time

Job summary

Four Points by Sheraton Tampa Airport Westshore, managed by StepStone Hospitality, is seeking an experienced Assistant General Manager to join our leadership team in Tampa, FL. This role partners with the General Manager to oversee daily operations and drive guest satisfaction.

The AGM will mentor department leaders, ensure brand standards, and contribute to budgeting, forecasting, and revenue initiatives while maintaining outstanding service across all hotel departments.

Qualifications

• Minimum of 3–5 years of progressive hotel management experience, preferably in a full‑service branded hotel.
• Experience in leadership roles such as AGM, Director of Operations, or Rooms Division Manager is preferred.
• Strong knowledge of hotel operations across Front Office, Housekeeping, F&B, and Engineering.

Responsibilities

• Partner with the General Manager in overseeing day‑to‑day hotel operations.
• Provide leadership and operational support across Front Office, Housekeeping, F&B, Engineering and other departments.
• Serve as a visible, hands‑on leader throughout the property.
• Support department leaders in achieving operational, financial, guest service, and associate engagement goals.
• Monitor daily operations and address service, staffing, maintenance, and operational concerns.
• Ensure compliance with Marriott brand standards and StepStone Hospitality policies.
• Monitor guest satisfaction results and identify opportunities for improvement.
• Respond to guest concerns and assist with service recovery.
• Coach, mentor, and develop department leaders and associates.
• Partner with People & Culture on recruitment, onboarding, training, and retention initiatives.
• Assist with labor management, scheduling, productivity, and payroll controls.
• Review performance and help identify opportunities to improve revenue and control expenses.
• Participate in budgeting, forecasting, revenue strategy, and business reviews.
• Support sales and revenue initiatives by aligning operations with guest needs.
• Conduct regular property inspections to ensure standards are met.
• Support brand quality assurance and readiness inspections.
• Ensure safety procedures and regulations are followed; act as Manager on Duty as required.
• Lead in the GM's absence and take on leadership responsibilities as needed.

Skills

Leadership

Communication

Guest service

Operations knowledge

Budgeting

Job description

Four Points by Sheraton Tampa Airport Westshore

Tampa, Florida 33607

Managed by Stepstone Hospitality

Full-Time | Management

Salary Range: $55,000–$65,000 annually

Position Overview

Four Points by Sheraton Tampa Airport Westshore, managed by StepStone Hospitality, is seeking an experienced, energetic, and results-driven Assistant General Manager (AGM) to join our hotel leadership team.

The Assistant General Manager will partner closely with the General Manager to provide leadership and operational oversight across the hotel. This is a highly visible, hands‑on leadership position responsible for supporting daily operations, developing department leaders and associates, driving guest satisfaction, maintaining brand and operational standards, and helping achieve the hotel's financial and service goals.

The ideal candidate is a well‑rounded hotel operations leader who enjoys being present throughout the property, solving problems, developing teams, and creating an exceptional experience for both guests and associates.

Key Responsibilities

• Partner with the General Manager in overseeing the day‑to‑day operations of the hotel.
• Provide leadership and operational support across Front Office, Housekeeping, Food & Beverage, Engineering, and other hotel departments.
• Serve as a visible and hands‑on leader throughout the property.
• Support department leaders in achieving operational, financial, guest‑service, and associate‑engagement goals.
• Monitor daily hotel operations and proactively address service, staffing, maintenance, and operational concerns.
• Ensure compliance with Marriott brand standards, StepStone Hospitality policies, and hotel operating procedures.
• Monitor guest satisfaction results and online feedback and partner with department leaders to identify opportunities for improvement.
• Respond to guest concerns and assist with service recovery to ensure timely and appropriate resolution.
• Coach, mentor, and develop department leaders and associates while promoting accountability and teamwork.
• Partner with People & Culture on recruitment, onboarding, training, associate relations, performance management, and retention initiatives.
• Assist with labor management, scheduling, productivity, and payroll controls.
• Review operational and financial performance and assist with identifying opportunities to improve revenue, control expenses, and maximize profitability.
• Participate in budgeting, forecasting, revenue strategy, labor planning, and business‑review meetings.
• Support sales and revenue initiatives by ensuring operational execution aligns with business needs and guest expectations.
• Conduct regular property inspections to ensure cleanliness, safety, maintenance, and presentation standards are consistently achieved.
• Support brand quality assurance and property inspection readiness.
• Ensure hotel policies, safety procedures, emergency protocols, and applicable regulations are consistently followed.
• Serve as Manager on Duty as required.
• Assume leadership responsibility for hotel operations in the General Manager's absence.
• Perform other duties as assigned.

Qualifications

• Minimum of 3–5 years of progressive hotel management experience, preferably within a full‑service branded hotel environment.
• Previous experience as an Assistant General Manager, Director of Operations, Front Office Manager, Rooms Division Manager, or similar hotel leadership role strongly preferred.
• Marriott or Four Points by Sheraton experience is highly desirable.
• Strong knowledge of hotel operations, including Front Office, Housekeeping, Food & Beverage, and Engineering.
• Demonstrated ability to lead, coach, develop, and hold teams accountable.
• Strong understanding of guest satisfaction, brand standards, labor management, and hotel financial performance.
• Experience with budgeting, forecasting, payroll, productivity, and expense management preferred.
• Excellent communication, leadership, organizational, and problem‑solving skills.
• Ability to make sound decisions in a fast‑paced operational environment.
• Strong commitment to guest service and associate engagement.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and Manager‑on‑Duty shifts based on business needs.

Compensation

Salary Range: $55,000–$65,000 annually

Final compensation will be based on the selected candidate's experience, qualifications, and overall fit for the position.

Why Join StepStone Hospitality?

At StepStone Hospitality, we believe successful hotels are built by strong leaders and engaged teams. We are committed to creating an environment where associates can grow professionally, contribute ideas, take ownership, and make a meaningful impact.

As Assistant General Manager at Four Points by Sheraton Tampa Airport Westshore, you will have an opportunity to play an important role in the hotel's continued success while developing your career within hospitality leadership.

Equal Employment Opportunity

StepStone Hospitality is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and associates without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.