Hotel Operations Leader — Assistant General Manager

StepStone Hospitality; Tampa, Northern (FL, KY); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Four Points by Sheraton Tampa Airport Westshore, managed by StepStone Hospitality, is seeking an experienced, energetic Assistant General Manager to join our hotel leadership team.

The AGM will partner with the General Manager to provide hands-on leadership across all departments, drive guest satisfaction, ensure brand standards, and help achieve financial and service goals through team development and operational excellence.

Qualifications

• Minimum 3-5 years of progressive hotel management experience.
• Experience as AGM, Director of Operations, or similar role preferred.
• Marriott or Four Points by Sheraton experience is highly desirable.
• Strong ability to lead, coach, and drive guest satisfaction and financial performance.

Responsibilities

• Oversee day-to-day hotel operations in partnership with the General Manager.
• Provide leadership across Front Office, Housekeeping, Food & Beverage, Engineering and other departments.
• Be a visible, hands-on leader across the property.
• Support department leaders in achieving operational, financial, guest-service and associate-engagement goals.
• Monitor daily operations and address service, staffing, maintenance, and operational concerns.
• Ensure compliance with brand standards and hotel policies.
• Contribute to budgeting, forecasting, revenue strategy, and labor planning.
• Lead recruitment, onboarding, training, and retention initiatives.

Skills

Leadership

Guest service

Operational oversight

People development

Job description

Four Points by Sheraton Tampa Airport Westshore, managed by StepStone Hospitality, is seeking an experienced, energetic Assistant General Manager to join our hotel leadership team.

The AGM will partner with the General Manager to provide hands-on leadership across all departments, drive guest satisfaction, ensure brand standards, and help achieve financial and service goals through team development and operational excellence.