Hotel Leadership: Assistant General Manager

StepStone Hospitality; Tampa (FL); Vor Ort; USD 55.000 - 65.000; Vollzeit

Zusammenfassung

Four Points by Sheraton Tampa Airport Westshore, managed by StepStone Hospitality, is seeking an experienced Assistant General Manager to join our leadership team in Tampa, FL. This role partners with the General Manager to oversee daily operations and drive guest satisfaction.

The AGM will mentor department leaders, ensure brand standards, and contribute to budgeting, forecasting, and revenue initiatives while maintaining outstanding service across all hotel departments.

Qualifikationen

• Minimum of 3–5 years of progressive hotel management experience, preferably in a full‑service branded hotel.
• Experience in leadership roles such as AGM, Director of Operations, or Rooms Division Manager is preferred.
• Strong knowledge of hotel operations across Front Office, Housekeeping, F&B, and Engineering.

Aufgaben

• Partner with the General Manager in overseeing day‑to‑day hotel operations.
• Provide leadership and operational support across Front Office, Housekeeping, F&B, Engineering and other departments.
• Serve as a visible, hands‑on leader throughout the property.
• Support department leaders in achieving operational, financial, guest service, and associate engagement goals.
• Monitor daily operations and address service, staffing, maintenance, and operational concerns.
• Ensure compliance with Marriott brand standards and StepStone Hospitality policies.
• Monitor guest satisfaction results and identify opportunities for improvement.
• Respond to guest concerns and assist with service recovery.
• Coach, mentor, and develop department leaders and associates.
• Partner with People & Culture on recruitment, onboarding, training, and retention initiatives.
• Assist with labor management, scheduling, productivity, and payroll controls.
• Review performance and help identify opportunities to improve revenue and control expenses.
• Participate in budgeting, forecasting, revenue strategy, and business reviews.
• Support sales and revenue initiatives by aligning operations with guest needs.
• Conduct regular property inspections to ensure standards are met.
• Support brand quality assurance and readiness inspections.
• Ensure safety procedures and regulations are followed; act as Manager on Duty as required.
• Lead in the GM's absence and take on leadership responsibilities as needed.

Kenntnisse

Leadership

Communication

Guest service

Operations knowledge

Budgeting

Jobbeschreibung

Four Points by Sheraton Tampa Airport Westshore, managed by StepStone Hospitality, is seeking an experienced Assistant General Manager to join our leadership team in Tampa, FL. This role partners with the General Manager to oversee daily operations and drive guest satisfaction.

The AGM will mentor department leaders, ensure brand standards, and contribute to budgeting, forecasting, and revenue initiatives while maintaining outstanding service across all hotel departments.