Assistant General Manager - Hotel Operations Leader

StepStone-Hospitality-Inc; Tampa (FL); On-site; USD 55,000 - 65,000; Full time

Job summary

Four Points by Sheraton Tampa Airport Westshore is seeking an experienced Assistant General Manager to join the hotel leadership team under StepStone Hospitality. The AGM will partner closely with the General Manager, providing hands-on leadership across all departments to drive guest satisfaction and uphold brand standards.

The role emphasizes developing leaders, managing daily operations, and optimizing revenue and profitability while ensuring exceptional guest experiences and strong associate

Qualifications

• Minimum of 3–5 years of progressive hotel management experience.
• Experience as AGM, Director of Operations, Front Office Manager, Rooms Division Manager, or similar leadership role.
• Marriott or Four Points by Sheraton experience is highly desirable.
• Strong knowledge of hotel operations including Front Office, Housekeeping, F&B, and Engineering.
• Ability to lead, coach, develop, and hold teams accountable.
• Strong understanding of guest satisfaction, brand standards, labor management, and financial performance.
• Experience with budgeting, forecasting, payroll, productivity, and expense management.
• Excellent communication, leadership, organizational, and problem-solving skills.
• Ability to work a flexible schedule including evenings, weekends, holidays, and Manager-on-Duty shifts.

Responsibilities

• Partner with the General Manager in overseeing the day-to-day operations of the hotel.
• Provide leadership and operational support across Front Office, Housekeeping, F&B, Engineering, and other departments.
• Serve as a visible and hands-on leader throughout the property.
• Support department leaders in achieving operational, financial, guest-service, and associate-engagement goals.
• Monitor daily hotel operations and address service, staffing, maintenance, and operational concerns.
• Ensure compliance with brand standards, StepStone Hospitality policies, and hotel operating procedures.
• Monitor guest satisfaction results and online feedback and identify opportunities for improvement.
• Respond to guest concerns and assist with service recovery.
• Coach, mentor, and develop department leaders and associates while promoting accountability and teamwork.
• Partner with People & Culture on recruitment, onboarding, training, associate relations, performance management, and retention initiatives.
• Assist with labor management, scheduling, productivity, and payroll controls.
• Review operational and financial performance and identify opportunities to improve revenue and profitability.
• Participate in budgeting, forecasting, revenue strategy, labor planning, and business-review meetings.
• Support sales and revenue initiatives by ensuring operational execution aligns with business needs.
• Conduct regular property inspections to ensure cleanliness, safety, maintenance, and presentation standards.
• Support brand quality assurance and property inspection readiness.
• Ensure hotel policies, safety procedures, emergency protocols, and applicable regulations are followed.
• Serve as Manager on Duty as required.
• Assume leadership responsibility for hotel operations in the General Manager's absence.
• Perform other duties as assigned.

Skills

3–5 years progressive hotel management

AGM/director of operations leadership

Marriott/Four Points experience

Hotel operations knowledge

Team leadership

Guest satisfaction & budgeting

Budgeting & payroll

Communication & leadership

Flexible schedule

Job description

Four Points by Sheraton Tampa Airport Westshore is seeking an experienced Assistant General Manager to join the hotel leadership team under StepStone Hospitality. The AGM will partner closely with the General Manager, providing hands-on leadership across all departments to drive guest satisfaction and uphold brand standards.

The role emphasizes developing leaders, managing daily operations, and optimizing revenue and profitability while ensuring exceptional guest experiences and strong associate