Assistant General Manager

21 - EXOS Community Services, LLC; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Exos is seeking a Senior Performance Manager to lead a team of coaches and oversee client programs. The role focuses on driving excellence, guiding staff, and advancing program innovation using Exos’ methodology.

You will collaborate with Finance, CRM, and Management to optimize operations, maintain budgets, and report performance metrics to the client teams. Travel is limited, with a strong emphasis on team leadership and client success.

Qualifications

• Bachelor’s degree in Health and Wellness, Business, or related field.
• Experience in health and wellness, club management or program management.
• Proficiency in program development, implementation and ongoing management.

Responsibilities

• Develop, coordinate, manage and maintain the day to day operations of all programs.
• Work with Finance, Member Services/CRM, Innovation and Management to enhance programs and strategy.
• Directly oversee Reception, retail, and department reporting; support the Business Manager.

Skills

Program development

Team leadership

Financial reporting

Client relationship management

Microsoft Office

Strategic planning

Education

Bachelor’s degree in Health and Wellness, Business, or related field

Tools

CRM software

Membership management software

Job description

Job Summary

At Exos, we believe in unlocking everyone’s potential for peak performance, and we’re passionate about making it happen. As a leader in human performance, we deliver world‑class training, coaching, and education to athletes and high‑performing individuals across the spectrum. We’re seeking an experienced Senior Performance Manager to lead our team of high‑caliber coaches, fostering a culture of excellence and growth. In this management role, you’ll oversee client programs, guide and support staff, and drive program innovation using Exos’ cutting‑edge methodology. If you’re passionate about leadership in coaching, committed to client success, and ready to make a lasting impact, we want to hear from you.

Responsibilities

Develop, coordinate, manage and maintain the day to day operations of all programs Work collaboratively with internal Finance, Member Services/CRM, Innovation and Management teams to enhance the program, develop strategy and support execution of these initiatives Directly oversee Reception team and processes, retail, and all department reporting Support Business Manager Participate in meetings with the client, review of metrics and financial reporting, collaborate on strategic initiatives, communications and decision makings within the program Develop performance and operational metrics and deliver reporting reviews along with internal and client teams Responsible for maintaining knowledge on all our internal products and programs, and being able to implement updates into the program Maintain a relationship with the client, and their operations team, participate and organize meetings, communicate daily/weekly with the client team and maintain facility calendar Assist in the management and implementation of internal and external membership software systems and vendors Develop and manage appropriate program budgets, staffing allocation and execution of services within defined strategic initiatives Proactive identification of problems, inefficiencies and subsequent solution planning with client and Leadership Team Desire to be successful and work as part of a team Oversee Manager on Duty program and scheduling Other duties as assigned

Qualifications

• Bachelor’s degree in Health and Wellness, Business, or related field
• A minimum of two years of experience in health and wellness, club management or program management experience
• Current CPR/AED and First Aid certifications.
• Proficiency in program development, implementation and ongoing management
• Ability to work both independently and as part of a team with innovation, collaboration and initiative
• Detail focused, able to work under pressure and prioritize multiple tasks
• Limited travel (5-10%) required
• Strong computer skills, including Microsoft Office and ability to quickly learn internal software systems
• Excellent organizational, communication and time-management skills

We are an equal opportunity employer EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. Learn more here: EEO is the Law EEO is the Law Supplement