Assistant General Manager

Exos; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Exos is seeking a Senior Performance Manager to lead a team of coaches and oversee client programs, staff guidance, and program innovation using Exos' methodology. You will manage day-to-day operations, budgets, and reporting, while ensuring client satisfaction and operational excellence.

The role emphasizes collaboration across Finance, CRM, Innovation and Management teams, with a focus on metrics, budgeting, and strategic initiative execution in a high-performance environment.

Qualifications

• Bachelor's degree in Health and Wellness, Business, or related field.
• A minimum of two years of experience in health and wellness, club management or program management.
• Current CPR/AED and First Aid certifications.
• Proficiency in program development, implementation and ongoing management.
• Ability to work both independently and as part of a team with innovation, collaboration and initiative.
• Detail focused, able to work under pressure and prioritize multiple tasks.
• Limited travel (5-10%) required.
• Strong computer skills, including Microsoft Office and ability to quickly learn internal software systems.
• Excellent organizational, communication and time-management skills.

Responsibilities

• Develop, coordinate, manage and maintain the day to day operations of all programs.
• Work collaboratively with internal Finance, Member Services/CRM, Innovation and Management teams to enhance the program, develop strategy and support execution of these initiatives.
• Directly oversee Reception team and processes, retail, and all department reporting.
• Support Business Manager.
• Participate in meetings with the client, review of metrics and financial reporting, collaborate on strategic initiatives, communications and decision makings within the program.
• Develop performance and operational metrics and deliver reporting reviews along with internal and client teams.
• Responsible for maintaining knowledge on all our internal products and programs, and being able to implement updates into the program.
• Maintain a relationship with the client, and their operations team, participate and organize meetings, communicate daily/weekly with the client team and maintain facility calendar.
• Assist in the management and implementation of internal and external membership software systems and vendors.
• Develop and manage appropriate program budgets, staffing allocation and execution of services within defined strategic initiatives.
• Proactive identification of problems, inefficiencies and subsequent solution planning with client and Leadership Team.
• Desire to be successful and work as part of a team.
• Oversee Manager on Duty program and scheduling.
• Other duties as assigned

Skills

Program management

Leadership

Communication

Detail-oriented

Microsoft Office

Problem solving

Education

Bachelor's degree

Job description

Job Summary:

At Exos, we believe in unlocking everyone's potential for peak performance, and we're passionate about making it happen. As a leader in human performance, we deliver world-class training, coaching, and education to athletes and high-performing individuals across the spectrum. We're seeking an experienced Senior Performance Manager to lead our team of high-caliber coaches, fostering a culture of excellence and growth. In this management role, you'll oversee client programs, guide and support staff, and drive program innovation using Exos' cutting-edge methodology. If you're passionate about leadership in coaching, committed to client success, and ready to make a lasting impact, we want to hear from you.

Responsibilities:

• Develop, coordinate, manage and maintain the day to day operations of all programs
• Work collaboratively with internal Finance, Member Services/CRM, Innovation and Management teams to enhance the program, develop strategy and support execution of these initiatives
• Directly oversee Reception team and processes, retail, and all department reporting
• Support Business Manager
• Participate in meetings with the client, review of metrics and financial reporting, collaborate on strategic initiatives, communications and decision makings within the program
• Develop performance and operational metrics and deliver reporting reviews along with internal and client teams
• Responsible for maintaining knowledge on all our internal products and programs, and being able to implement updates into the program
• Maintain a relationship with the client, and their operations team, participate and organize meetings, communicate daily/weekly with the client team and maintain facility calendar
• Assist in the management and implementation of internal and external membership software systems and vendors
• Develop and manage appropriate program budgets, staffing allocation and execution of services within defined strategic initiatives
• Proactive identification of problems, inefficiencies and subsequent solution planning with client and Leadership Team
• Desire to be successful and work as part of a team
• Oversee Manager on Duty program and scheduling
• Other duties as assigned

Qualifications:

• Bachelor's degree in Health and Wellness, Business, or related field
• A minimum of two years of experience in health and wellness, club management or program management experience
• Current CPR/AED and First Aid certifications.
• Proficiency in program development, implementation and ongoing management
• Ability to work both independently and as part of a team with innovation, collaboration and initiative
• Detail focused, able to work under pressure and prioritize multiple tasks
• Limited travel (5-10%) required
• Strong computer skills, including Microsoft Office and ability to quickly learn internal software systems
• Excellent organizational, communication and time-management skills

WHO WE ARE

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we "get you ready" for the moments that matter - whether that's striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We've never been the type to accept the status quo. We're all about studying, learning, innovating, and making waves. And we feel that it's our responsibility to help others because we know there's a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and ex