Performance Manager

17 - EXOS Human Capital, LLC; Phoenix (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

Exos in Phoenix, AZ is seeking an experienced Sports Performance Manager to lead a team of high-caliber coaches, oversee client programs, and drive program innovation using Exos' evidence-based methodology. In this management role, you'll guide and develop staff, ensure exceptional client experiences, and partner with leadership to meet and exceed client goals.

You will conduct performance evaluations, manage daily operations, and maintain safety and quality standards across the site, while

Qualifications

• Bachelor’s degree in Kinesiology, Sports Science, or related field.
• 3+ years of strength coaching or personal training experience.
• Current NSCA-CSCS or NASM certification preferred.
• Current CPR/AED and First Aid certifications.
• Strong familiarity with EXOS methodology, products, and solutions.
• Excellent presentation skills adaptable to group settings.
• High energy and genuine passion for helping clients achieve goals.
• Exceptional customer service skills with client satisfaction focus.

Responsibilities

• Serve as the primary day-to-day contact for client operations, meeting client goals through proactive communication.
• Partner with the client to lead engagement activities such as events and wellness sessions.
• Manage daily facility floor operations, ensuring safety and exceptional client experience.
• Guide, mentor, and support your team to deliver world-class service and staff development.
• Instruct, motivate, and assist clients following Exos' methodology and standards.
• Oversee site-level implementation of operational and staffing plans with contract alignment.
• Collaborate with leadership and client success teams to meet client expectations.
• Conduct performance evaluations for site staff and maintain documentation.
• Evaluate site operations, team performance, and client metrics to ensure alignment.

Skills

Leadership

Presentation skills

Customer service

CSCS/NASM certification

CPR/AED/First Aid

Education

Bachelor's degree in Kinesiology/Sports Science or related field

Master's degree preferred

Job description

Job Summary

At Exos, we believe in unlocking everyone's potential for peak performance, and we're passionate about making it happen. As a leader in human performance, we deliver world-class training, coaching, and education to athletes and high-performing individuals across the spectrum. We’re seeking an experienced Sports Performance Manager to lead our team of high-caliber coaches, fostering a culture of excellence and growth. In this management role, you'll oversee client programs, guide and support staff, and drive program innovation using Exos' cutting-edge methodology. If you're passionate about leadership in coaching, committed to client success, and ready to make a lasting impact, we want to hear from you.

Responsibilities

• Serve as the primary day-to-day contact for client operations, maintaining proactive communication to ensure client goals are consistently met.
• Partner with the client to lead a variety of engagement activities, such as educational events, wellness fairs, and informational sessions.
• Manage daily facility floor operations, ensuring smooth functioning, safety, and an exceptional client experience.
• Guide, mentor, and support your team to deliver world-class service, driving staff engagement, motivation, and development.
• Safely instruct, motivate, and assist clients to achieve their goals in a professional and ethical manner, following Exos' methodology and standards.
• Oversee site-level implementation of operational and staffing plans, ensuring alignment with contractual obligations and program quality.
• Collaborate regularly with the leadership and client success team to meet and exceed client expectations.
• Conduct performance evaluations for site staff, maintain documentation, and foster a positive and supportive team culture.
• Evaluate site-level operations, team performance, and client metrics to ensure alignment with Exos and/or client objectives.

Qualifications

• Bachelor’s degree in Kinesiology, Sports Science, or related field; Master’s preferred.
• Minimum of three (3) years of strength coaching or personal training experience.
• Current industry certification (NSCA-CSCS or NASM preferred).
• Current CPR/AED and First Aid certifications.
• Strong familiarity with EXOS methodology, products, and solutions.
• Excellent presentation skills adaptable to both small and large group settings.
• High energy and genuine passion for helping clients achieve their goals.
• Exceptional customer service skills with a focus on client satisfaction as a top priority.

WHO WE ARE

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond. Simply put, we "get you ready" for the moments that matter - whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development. We've never been the type to accept the status quo. We're all about studying, learning, innovating, and making waves. And we feel that it's our responsibility to help others because we know there's a better way. That better way is Exos Readiness.

We are an equal opportunity employer EXOS is proud to be an equal opportunity employer.

We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply.

Exos offers reasonable accommodations to job applicants with disabilities. Learn more here: EEO is the Law EEO is the Law Supplement