Assistant General Manager

Highpoint hotel; Sioux Falls (SD); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Vacation

Group Health Insurance

Group Vision Insurance

Group Life Insurance

Employer-matched 401k

EAP

Mental Health Days

Job summary

Hegg Hospitality in Sioux Falls, SD is seeking a Full Time First/Mid Level Front Office Manager to oversee the front office staff and provide managerial support when the GM is unavailable.

The role emphasizes guest satisfaction, staff productivity, and alignment with company values. You will coordinate with the GM to maintain smooth daily operations and contribute to revenue and expense targets while mentoring hotel team members.

Qualifications

• On-site availability and ability to stand for up to 8 hours.
• Ability to lift up to 40 lb.
• Detail oriented; customer service experience helpful.

Responsibilities

• Oversee front office staff and assist GM when unavailable.
• Address guest complaints professionally and build guest relations.
• Provide guest service training and maintain training records.
• Assist GM and sales team in achieving revenue and expense targets.
• Support hiring, training, and development of hotel team members.

Skills

Customer service

Detail oriented

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time First/Mid Level Sioux Falls, SD, US

8 days ago Requisition ID: 1268

Salary Range: $50,000.00 To $50,000.00 Annually

Role Summary: Strives to meet and exceed guest needs and expectations. Effectively schedules and oversees the front office staff and provides managerial support to other employees when the GM is not available. Manages in ways that support high productivity, encourage strong morale, and align with the company values. Manages daily operations in coordination with the GM to help build stable and efficient operations. Responsible for other duties as assigned.

Key Outcomes:

• Address and resolves all guest complaints professionally and efficiently through direct interactions, staff support, and other available resources
• Interacts with guests to build relations and ensure that their expectations are being met by representing the spirit of hospitality according to the culture and values of Hegg Hospitality
• Provides ongoing guest service training and support to all employees and maintains all training records
• Works with the GM to identify and address guest service opportunities and obstacles, and communicate results of guest feedback in a timely manner
• Supports the GM with the hiring, training, and development of hotel team members
• Practices effective communication and provide mentoring in ways that enhance performance and create a positive environment
• Assists the GM and sales team in achieving revenue and expense targets
• Invests in our three core values of the Hegg vision:
  • We Always Find a Way
  • Be Better Every Day
  • We Are Better Together

Benefits Include:

• Paid Vacation
• Group Health Insurance
• Group Vision Insurance
• Group Life Insurance
• Employer-matched 401k
• EAP
• Mental Health Days

REQUIREMENTS:

Ability to be on feet for up to 8 hours.
Ability to lift up to 40 lb.
Detail oriented.
Customer service experience helpful.
Works well alone and with others.

Equal Opportunity Employer