Assistant General Manager

Friendsofkerhonkson; Richardson (TX); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, and vision insurance

401(k) with company matching

Life and disability insurance

Supplemental benefits

World-class training

Career development opportunities

Job summary

Service Experts is seeking an Assistant General Manager to lead the Field Management team, aligning objectives and deadlines to achieve short-term goals. You will coordinate service departments to drive efficiency, support the Sales Team, assist with budgets, and ensure payroll accuracy.

You will train service staff and manage dispatchers, scheduling, and safety processes while analyzing customer feedback to improve service levels.

Qualifications

• Bachelor’s Degree in Business, Operations or related field.
• 6+ years experience in the HVAC industry including sales, installation and service.
• Supervisory experience required.
• Excellent customer service and communication abilities.
• Strong technical troubleshooting skills.
• Valid driver’s license.

Responsibilities

• Implements organizational policies and goals in conjunction with the General Manager.
• Coordinates activities of service departments (Sales, Maintenance, Installation) to drive operational efficiency.
• Assists with leading a successful Sales Team.
• Assists with budget analysis and setting profitability goals.
• Helps ensure payroll processes are accurate and on time.
• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels.
• Manages dispatchers and technician scheduling to maximize call volume/capacity.
• Ensures Health, Safety and Environmental processes are followed.
• Analyzes customer satisfaction feedback and follows up appropriately.
• Supports the General Manager on sales goal planning and tracking.
• Helps develop ongoing performance feedback and counseling for employees.
• Adheres to HR standards and guidelines on reviews, counsel and discipline.

Skills

Leadership

Customer service

Communication

Operations management

Scheduling

HR knowledge

Troubleshooting

Team supervision

Budgeting

Education

Bachelor's degree in Business/Operations or related field

Job description

Welcome!The Assistant General Manager leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.Key Responsibilities:Implements organizational policies and goals in conjunction with the General ManagerCoordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiencyAssists with leading a successful Sales TeamAssists with budget analysis and setting profitability goalsHelps ensure payroll processes are accurate and on timeTrains and monitors Customer Service Specialists on booking rates, call volumes and service levelsManages dispatchers and technician scheduling to maximize call volume/capacityEnsures Health, Safety and Environmental processes are followedAnalyzes customer satisfaction feedback and follows up appropriatelySupports the General Manager on sales goal planning and trackingHelps develop ongoing performance feedback and counseling for employeesAdheres to HR standards and guidelines on reviews, counsel and disciplineQualifications:Bachelor’s Degree in Business, Operations or related field6+ years experience in the HVAC industry including sales, installation and serviceSupervisory experience requiredExcellent customer service and communication abilitiesStrong technical troubleshooting skillsValid driver’s licenseWhat Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:Competitive Pay with incentive opportunitiesPaid Time Off and Company Holiday PayMedical, Dental, and Vision Insurance programs401(k) Retirement Savings Plan with company matching contributionsLife Insurance and disability insurance optionsSupplemental benefit programsWorld Class Training opportunities through our Experts UniversityCareer Development opportunities• Minimum Experience: 6+ years • Minimum Education: Bachelor's Degree Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]