Maintenance Tech I

Service Experts Heating & AC-WV LLC; Hurricane (WV); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical/Dental/Vision Insurance

401(k) Retirement Plan

Life Insurance

Disability Insurance

Job summary

Service Experts Heating & AC-WV LLC is seeking a Service Technician to perform precision tune-ups and maintenance on HVAC equipment and accessories. You will inspect and diagnose equipment, complete service paperwork, and assist technicians on-site while delivering excellent customer service.

Responsibilities include handling parts, communicating with dispatch, and promoting replacement products. A high school diploma or GED and HVAC training are preferred, with EPA/safety certifications

Qualifications

• High school diploma or GED; relevant HVAC training preferred.
• EPA and safety certifications required.

Responsibilities

• Perform precision tune-ups and routine maintenance on HVAC equipment and accessories.
• Inspect and perform basic diagnostics to identify potential problems.
• Complete necessary paperwork and communicate with dispatch about status and availability.
• Deliver and remove parts and equipment; assist technicians during service calls.
• Promote products and services to customers and generate replacement leads.
• Maintain company vehicles, tools, and inventory; adhere to procedures and safety rules.

Education

High School Diploma or GED

EPA Certification

Tools

HVAC diagnostic tools

Electrical testing tools

Job description

Welcome!Under general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.Key Responsibilities:Works under general supervision to perform maintenance callsPerforms routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely mannerInspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacksCompletes routine maintenance and equipment cleaning as needed or requiredResponsible for delivery and removal of parts and equipment needed to complete service workAssists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessoriesUsing hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers.Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availabilityResponsible for delivery of excellent customer service and sustaining high levels of customer satisfactionPromotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.Ensures company property, vehicles, and tools are being used, maintained, and properly accounted forRepresents the company professionally, honestly, and ethically in all business matters and activitiesFollows standard procedures and process, ensures that the company vehicle is properly stockedPerforms similar/other duties as needed or assignedDesired Skills and Qualifications:High school diploma or GED with additional training and 0-2+ years’ experience in HVAC with technical training certification preferredMust possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areaEPA and safety certifications requiredBasic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessoriesProficient mechanical aptitude and the ability to operate all necessary tools and equipmentProficient and able to operate all necessary tools and equipment to perform various service projectsBasic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipmentEffective communication skills to communicate with customer and resolve customer issues, complaints, or concernsEffective and efficient time-management and organizational skillsValid driver’s license with acceptable driving recordAvailable to work flexible hours and on-call shifts as neededExperience performing basic maintenance work on HVAC equipment and related accessories is desirableAbility to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areasAbility to safely climb 300lb load capacity rated ladders with a 30lb tool beltNatural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perceptionAbility to lift up to 40 pounds and ability to lift and carry items weighing up to 30 poundsWhat Do We Offer You as a Service Experts Employee?Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.Competitive Pay, including incentive opportunities for many positionsPaid Time Off and Company Holiday PayMedical /Dental /Vision Insurance programs401(k) Retirement Savings Plan with company-matching contributionsLife Insurance, for you and options you can elect for your familyShort-term and Long-term disability insurance options, that protects you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, health advocacy programsWorld Class Training opportunities through our Experts UniversityCareer Development opportunitiesMinimum Experience: 0 - 2 years Minimum Education: High School Diploma/GEDThe job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]