Assistant General Manager

Service Experts; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Paid time off and holidays

Medical, dental, and vision insurance

401(k) with company match

Life and disability insurance

Supplemental benefit programs

World class training through Experts U

Career development opportunities

Job summary

Service Experts in Dallas seeks an Assistant General Manager to lead the Field Management team, setting objectives, priorities and deadlines to meet short-term goals. You will guide supervisors and contributors to drive service, installation and maintenance success.

The role requires 6+ years in HVAC with sales, installation and service, plus supervisory experience, top-notch customer service and strong troubleshooting skills. Valid driver's license required.

Qualifications

• Bachelor’s degree in business, operations or related field.
• 6+ years experience in the HVAC industry including sales, installation and service.
• Supervisory experience required.
• Excellent customer service and communication abilities.
• Strong technical troubleshooting skills.
• Valid driver’s license.

Responsibilities

• Implements organizational policies and goals in conjunction with the General Manager.
• Coordinates activities of service departments to drive operational efficiency.
• Assists with leading a successful Sales Team.
• Assists with budget analysis and setting profitability goals.
• Helps ensure payroll processes are accurate and on time.
• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels.
• Manages dispatchers and technician scheduling to maximize call volume/capacity.
• Ensures Health, Safety and Environmental processes are followed.
• Analyzes customer satisfaction feedback and follows up appropriately.
• Supports the General Manager on sales goal planning and tracking.
• Helps develop ongoing performance feedback and counseling for employees.
• Adheres to HR standards and guidelines on reviews, counsel and discipline.

Skills

Customer service

Communication

Supervisory experience

Technical troubleshooting

Driver's license

Education

Bachelor's degree in business/operations or related field

Job description

Welcome!

The Assistant General Manager leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.

Key Responsibilities

• Implements organizational policies and goals in conjunction with the General Manager
• Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency
• Assists with leading a successful Sales Team
• Assists with budget analysis and setting profitability goals
• Helps ensure payroll processes are accurate and on time
• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels
• Manages dispatchers and technician scheduling to maximize call volume/capacity
• Ensures Health, Safety and Environmental processes are followed
• Analyzes customer satisfaction feedback and follows up appropriately
• Supports the General Manager on sales goal planning and tracking
• Helps develop ongoing performance feedback and counseling for employees
• Adheres to HR standards and guidelines on reviews, counsel and discipline

Qualifications

• Bachelor’s Degree in Business, Operations or related field
• 6+ years experience in the HVAC industry including sales, installation and service
• Supervisory experience required
• Excellent customer service and communication abilities
• Strong technical troubleshooting skills
• Valid driver’s license

Benefits

What Do We Offer You as a Service Experts Employee?

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

• Minimum Experience: 6+ years
• Minimum Education: Bachelor's Degree Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]