General Manager II

Service Experts; Overland Park (KS); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical/Dental/Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Supplemental benefit programs

World-class training

Job summary

Service Experts is seeking a General Manager II to lead field management and ensure achievement of short to mid-term goals. The role reports to a director and oversees managers, supervisors, and individual contributors.

The GM II will analyze operating statements, manage payroll accuracy, drive sales objectives, coach staff, and uphold safety and company HR standards. The position offers comprehensive benefits and growth opportunities.

Qualifications

• BS or BA Degree in Business Administration or Operations preferred.
• 5+ years of experience in HVAC, Security, Pest Control, or similar customer service focused industries.
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).

Responsibilities

• Analyze operating statement for center and departments and take appropriate action.
• Prepare GM report and take appropriate action.
• Analyze determinates of profitability and take appropriate actions to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals; coach salespeople.
• Ensure effective customer communications.
• Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base.
• Support/practice company Human Resource standards and guidelines; conduct performance appraisals derived from ongoing performance feedback.
• Develop employees and seek promotional opportunities for employees on a company-wide basis.
• Utilize established Vendor Programs whenever appropriate.
• Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.

Skills

Basic computer skills

Education

BS/BA in Business Administration or Operations

Tools

Databases

Spreadsheets

Word processing

Internet

Job description

Welcome! The General Manager II is responsible for ensuring the completion of short to mid-term goals and objectives of the Field Management department. Typically reports to a director; manages the work efforts of managers/supervisors/individual contributors.

Key Responsibilities

• Analyze the operating statement for both the center and individual departments and take appropriate action.
• Prepare/review the GM report and take appropriate action.
• Analyze determinates of profitability and take appropriate actions to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople.
• Ensure effective customer communications.
• Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base and future customer niches and maintain customer files.
• Support/practice company Human Resource standards and guidelines; conduct performance appraisals derived from ongoing performance feedback and provide appropriate counsel and discipline for employees.
• Develop employees and seek promotional opportunities for employees on a company-wide basis.
• Utilize established Vendor Programs whenever appropriate.
• Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.

Desired Skills & Qualifications

• BS or BA Degree in Business Administration or Operations preferred
• 5+ Years of experience in the HVAC, Security, Pest Control, or similarcustomer service focusedindustries (preferred).
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).

What Do We Offer You as a Service Experts Employee?

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University

Career Development opportunities

• Minimum Experience: 8+ years
• Minimum Education: Bachelor's Degree

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]