General Manager II

Service Experts Heating & AC LLC; Overland Park (KS); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical/Dental/Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Career development

World class training

Job summary

Service Experts Heating & AC LLC seeks a General Manager II to lead field management, drive profitability and oversee payroll, vendor programs, and safety compliance. You will analyze operating statements, prepare reports, coach staff, and guide sales efforts while maintaining high customer service standards.

The role requires a BS/BA in business or operations, 5+ years in HVAC or related service industries, and strong IT skills. Competitive benefits and growth opportunities are offered.

Qualifications

• BS or BA Degree in Business Administration or Operations preferred.
• 5+ years of experience in HVAC, security, pest control, or similar customer-service focused industries.
• Able to use databases, spreadsheets, word processing and internet effectively.

Responsibilities

• Analyze operating statements for the center and departments and take actions.
• Prepare GM reports and drive appropriate actions.
• Plan, set and achieve sales goals; generate and respond to sales leads.
• Coach salespeople and ensure effective customer communications.
• Utilize company products and services to drive value propositions; maintain customer files.
• Support HR standards, conduct performance appraisals and provide coaching.

Skills

Experience in service industries

Basic computer skills

Education

BS/BA in Business Admin or Operations

Job description

Welcome!The General Manager II is responsible for ensuring the completion of short to mid-term goals and objectives of the Field Management department. Typically reports to a director; manages the work efforts of managers/supervisors/individual contributors.Key Responsibilities:Analyze the operating statement for both the center and individual departments and take appropriate action.Prepare/review the GM report and take appropriate action.Analyze determinates of profitability and take appropriate actions to adjust.Ensure employee payroll processes are accurate and on time.Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople.Ensure effective customer communications.Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base and future customer niches and maintain customer files.Support/practice company Human Resource standards and guidelines; conduct performance appraisals derived from ongoing performance feedback and provide appropriate counsel and discipline for employees.Develop employees and seek promotional opportunities for employees on a company-wide basis.Utilize established Vendor Programs whenever appropriate.Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.Desired Skills & Qualifications:BS or BA Degree in Business Administration or Operations preferred5+ Years of experience in the HVAC, Security, Pest Control, or similar customer service focused industries (preferred).Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).What Do We Offer You as a Service Experts Employee?Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.Competitive Pay, including incentive opportunities for many positionsPaid Time Off and Company Holiday PayMedical /Dental /Vision Insurance programs401(k) Retirement Savings Plan with company matching contributionsLife Insurance, for you and options you can elect for your familyShort-term and Long-term disability insurance options, that protects you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, health advocacy programsWorld Class Training opportunities through our Experts UniversityCareer Development opportunities• Minimum Experience: 8+ years • Minimum Education: Bachelor's Degree Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]