Assistant General Manager

Twistee Treat USA; Ocala (FL); On-site; USD 40,000 - 54,000; Full time

Job summary

Twistee Treat USA is seeking an Assistant General Manager (AGM) who leads with positivity, mirrors the GM's vision, and upholds standards on every shift. You will supervise guest experience, labor, inventory, and proper food safety while coaching team members.

This role requires hands-on leadership, schedule writing, training support, interviewing, cash handling, ordering, and knowledge of margins. You must be eligible to work in the United States, have a valid driver's license, and hold a

Qualifications

• Leadership and positive communication on each shift.
• Experience with scheduling to meet labor expectations.
• Training, coaching and interviewing familiarity.
• Must pass background and credit checks; authorized to work in the U.S.
• Valid driver’s license required.

Responsibilities

• Lead shifts with focus on guest experience, labor control, inventory accuracy, and cleanliness.
• Write schedules to meet labor expectations while ensuring guest experience.
• Coordinate training with Certified Trainers and validate results.
• Assist GM with first interviews and provide feedback on candidates.
• Handle deposits, drawer counts and petty cash during shifts.
• Manage inventory, purchasing, and par levels; monitor margins.
• Support unit operations, budgeting and basic P&L understanding.

Skills

Leadership

Shift operations

Forecasting and scheduling

Training coordination

Interviewing

Cash handling

Inventory management

P&L awareness

Team communication

Education

Manager Food Safety Certificate

Tools

Computer literacy

Job description

The role of Assistant General Manager (AGM) requires strong, positive, vocal leaders centered on mirroring the vision and direction of the company and of the General Manager. Assistant GM’s must be hands-on leaders, providing positive communication and direction throughout the shift. AGM’s must understand our Standards and hold smile makers accountable to those Standards at all times.

AGM’s must have flexible schedules that match the GM Scheduling Guidelines. AGM’s will be scheduled Forty Hour work weeks. Job responsibilities include but are not limited to:

• Shift Operations – AGM’s will lead their shifts. Focus will be centered on the guest experience; controlling labor, minimizing food waste, recipe accuracy, speed and steps of service, cleanliness and productivity.
• Schedule Writing – AGM’s will become proficient in forecasting and scheduling to meet labor expectations while insuring great guest experiences at all times.
• Training – AGM’s will help coordinate training with Certified Trainers and assist the GM in following up with final validations.
• Interviewing and Hiring – AGM’s will assist GM’s with first interviews – utilizing interview questionnaire – and provide feedback concerning candidates.
• Cash Handling and Deposits – AGM’s will be responsible for all deposits, drawer counts and petty cash purchases during their shifts.
• Inventory and Ordering – GM’s will work with AGM’s to become proficient at understanding pars and accurate ordering. GM’s will work with AGM’s to master accurate inventory.
• Margins – AGM’s will have a good knowledge of Food, Labor and Supply costs and work to keep margins at budget.
• Unit Operations – The GM’s will continue to work with and develop AGM’s knowledge level of unit operations including; R&M, Budgeting, Goal Setting, Personnel development and P&L knowledge

Requirements:

• Must be able to lift up to 15-20 lbs which is required for putting away inventory and stocking
• Must have working knowledge of computers.
• Must agree to a background and credit check.
• Must be eligible to work in the United States.
• Must possess a valid driver’s license.
• Must have a managers Food Safety Certificate.

Additional Info:

Our company uses E-Verify to confirm the employment eligibility of all newly hire employees. To learn more about E-Verify, including your rights and responsibilities, please visit: www.e-verify.gov/