Assistant General Manager

Twistee Treat USA; Town of Florida (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

Twistee Treat USA is seeking an Assistant General Manager to lead shifts, ensuring the guest experience aligns with company standards and the GM’s direction. The AGM will be hands-on, manage staff, and uphold our standards throughout each shift.

The role requires coordinating scheduling, training, interviewing, and cash handling while maintaining margins and inventory control. A background in food service leadership and a valid manager’s Food Safety Certificate are preferred.

Qualifications

• Must be able to lift 15–20 lbs as part of inventory stocking.
• Must agree to a background and credit check.
• Must be eligible to work in the United States.
• Must possess a manager's Food Safety Certificate.

Responsibilities

• Shift Operations – lead shifts with focus on guest experience, labor, waste, recipe accuracy, speed and cleanliness.
• Schedule Writing – forecast and schedule to meet labor expectations and guest experience.
• Training – coordinate with Trainers and assist GM with validations.
• Interviewing and Hiring – assist GM with first interviews and provide feedback on candidates.
• Cash Handling and Deposits – responsible for deposits, drawer counts and petty cash during shifts.
• Inventory and Ordering – understand pars and ordering; manage inventory.
• Margins – maintain food, labor, and supply costs to stay within budget.
• Unit Operations – develop knowledge of budgeting, goal setting, and P&L concepts.

Skills

Leadership

Guest experience

Scheduling

Training

Interviewing

Cash handling

Computers

POS systems

Tools

Computers

POS systems

Job description

The role of Assistant General Manager (AGM) requires strong, positive, vocal leaders centered on mirroring the vision and direction of the company and of the General Manager. Assistant GM’s must be hands-on leaders, providing positive communication and direction throughout the shift. AGM’s must understand our Standards and hold smile makers accountable to those Standards at all times.

AGM’s must have flexible schedules that match the GM Scheduling Guidelines. AGM’s will be scheduled Forty Hour work weeks. Job responsibilities include but are not limited to:

• Shift Operations – AGM’s will lead their shifts. Focus will be centered on the guest experience; controlling labor, minimizing food waste, recipe accuracy, speed and steps of service, cleanliness and productivity.
• Schedule Writing – AGM’s will become proficient in forecasting and scheduling to meet labor expectations while insuring great guest experiences at all times.
• Training – AGM’s will help coordinate training with Certified Trainers and assist the GM in following up with final validations.
• Interviewing and Hiring – AGM’s will assist GM’s with first interviews – utilizing interview questionnaire – and provide feedback concerning candidates.
• Cash Handling and Deposits – AGM’s will be responsible for all deposits, drawer counts and petty cash purchases during their shifts.
• Inventory and Ordering – GM’s will work with AGM’s to become proficient at understanding pars and accurate ordering. GM’s will work with AGM’s to master accurate inventory.
• Margins – AGM’s will have a good knowledge of Food, Labor and Supply costs and work to keep margins at budget.
• Unit Operations – The GM’s will continue to work with and develop AGM’s knowledge level of unit operations including; R&M, Budgeting, Goal Setting, Personnel development and P&L knowledge

Requirements

• Must be able to lift up to 15-20 lbs which is required for putting away inventory and stocking
• Must have working knowledge of computers.
• Must agree to a background and credit check.
• Must be eligible to work in the United States.
• Must possess a valid driver’s license.
• Must have a managers Food Safety Certificate.

Additional Info

Our company uses E-Verify to confirm the employment eligibility of all newly hire employees. To learn more about E-Verify, including your rights and responsibilities, please visit: www.e-verify.gov/