Assistant General Manager

Twistee Treat USA; Wesley Chapel (FL); On-site; USD 42,000 - 63,000; Full time

Job summary

Twistee Treat USA is seeking an Assistant General Manager to lead daily operations and drive guest experience in our Florida stores. You will supervise shifts, manage labor, assist in hiring, and ensure food safety standards are met while coordinating inventory and deposits with the GM.

The AGM will develop schedules, train staff with Certified Trainers, and support budgeted margins and P&L concepts to deliver consistent results and happy guests.

Qualifications

• Must lift 15-20 lbs to stock inventory.
• Must have working knowledge of computers.
• Must agree to a background and credit check.
• Must be eligible to work in the United States.
• Must possess a valid driver’s license.
• Must have a manager's Food Safety Certificate.

Responsibilities

• Lead shifts with a focus on guest experience, labor control, waste reduction, recipe accuracy, speed and service.
• Develop and maintain shift schedules using forecasting and scheduling methods.
• Coordinate and assist with training and final validations with Trainers and the GM.
• Assist GM with first interviews and provide feedback on candidates.
• Handle deposits, drawer counts, and petty cash on shifts.
• Collaborate on inventory purchasing and maintain accurate pars and inventory levels.
• Monitor margins on food, labor, and supplies to stay within budget.
• Support unit operations including budgeting, goal setting, personnel development and P&L knowledge.

Skills

Leadership

Shift supervision

Forecasting & scheduling

Training coordination

Interviewing

Cash handling

Inventory management

P&L knowledge

Food safety knowledge

Computer literacy

Education

Manager's Food Safety Certificate

Tools

POS systems

Job description

The role of Assistant General Manager (AGM) requires strong, positive, vocal leaders centered on mirroring the vision and direction of the company and of the General Manager. Assistant GM’s must be hands-on leaders, providing positive communication and direction throughout the shift. AGM’s must understand our Standards and hold smile makers accountable to those Standards at all times.

AGM’s must have flexible schedules that match the GM Scheduling Guidelines. AGM’s will be scheduled Forty Hour work weeks. Job responsibilities include but are not limited to:

• Shift Operations – AGM’s will lead their shifts. Focus will be centered on the guest experience; controlling labor, minimizing food waste, recipe accuracy, speed and steps of service, cleanliness and productivity.
• Schedule Writing – AGM’s will become proficient in forecasting and scheduling to meet labor expectations while insuring great guest experiences at all times.
• Training – AGM’s will help coordinate training with Certified Trainers and assist the GM in following up with final validations.
• Interviewing and Hiring – AGM’s will assist GM’s with first interviews – utilizing interview questionnaire – and provide feedback concerning candidates.
• Cash Handling and Deposits – AGM’s will be responsible for all deposits, drawer counts and petty cash purchases during their shifts.
• Inventory and Ordering – GM’s will work with AGM’s to become proficient at understanding pars and accurate ordering. GM’s will work with AGM’s to master accurate inventory.
• Margins – AGM’s will have a good knowledge of Food, Labor and Supply costs and work to keep margins at budget.
• Unit Operations – The GM’s will continue to work with and develop AGM’s knowledge level of unit operations including; R&M, Budgeting, Goal Setting, Personnel development and P&L knowledge

Requirements:

• Must be able to lift up to 15-20 lbs which is required for putting away inventory and stocking
• Must have working knowledge of computers.
• Must agree to a background and credit check.
• Must be eligible to work in the United States.
• Must possess a valid driver’s license.
• Must have a managers Food Safety Certificate.

Additional Info:

Our company uses E-Verify to confirm the employment eligibility of all newly hire employees. To learn more about E-Verify, including your rights and responsibilities, please visit: www.e-verify.gov/