Assistant General Manager

Twistee Treat USA; Poinciana (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Twistee Treat USA is seeking an Assistant General Manager (AGM) to lead shifts, uphold company standards, and drive guest experience. The AGM will manage labor, waste, recipe accuracy, and service speed while ensuring profitability and inventory control.

The role includes scheduling, training coordination with Certified Trainers, and supporting interviewing and hiring processes. A valid US work status and a Food Safety Manager Certificate are required.

Qualifications

• Must be able to lift 15-20 lbs for stocking.
• Must have working knowledge of computers.
• Must agree to a background and credit check.
• Must be eligible to work in the United States.

Responsibilities

• Lead shifts with emphasis on guest experience, labor control, waste reduction, and service speed.
• Become proficient in forecasting and scheduling to meet labor goals.
• Coordinate training with Certified Trainers and assist GM with validations.
• Assist GM with first interviews and provide candidate feedback.
• Handle deposits, drawer counts, and petty cash during shifts.
• Develop inventory understanding and ordering accuracy with pars.
• Monitor margins across food, labor, and supplies to stay within budget.
• Support unit operations knowledge, including budgeting and P&L basics.

Skills

Leadership

Scheduling

Training

Interviewing

Cash handling

Inventory management

Cost control

P&L knowledge

Computer literacy

Education

Food Safety Manager Certificate

Job description

The role of Assistant General Manager (AGM) requires strong, positive, vocal leaders centered on mirroring the vision and direction of the company and of the General Manager. Assistant GM’s must be hands-on leaders, providing positive communication and direction throughout the shift. AGM’s must understand our Standards and hold smile makers accountable to those Standards at all times.

AGM’s must have flexible schedules that match the GM Scheduling Guidelines. AGM’s will be scheduled Forty Hour work weeks. Job responsibilities include but are not limited to:

• Shift Operations – AGM’s will lead their shifts. Focus will be centered on the guest experience; controlling labor, minimizing food waste, recipe accuracy, speed and steps of service, cleanliness and productivity.
• Schedule Writing – AGM’s will become proficient in forecasting and scheduling to meet labor expectations while insuring great guest experiences at all times.
• Training – AGM’s will help coordinate training with Certified Trainers and assist the GM in following up with final validations.
• Interviewing and Hiring – AGM’s will assist GM’s with first interviews – utilizing interview questionnaire – and provide feedback concerning candidates.
• Cash Handling and Deposits – AGM’s will be responsible for all deposits, drawer counts and petty cash purchases during their shifts.
• Inventory and Ordering – GM’s will work with AGM’s to become proficient at understanding pars and accurate ordering. GM’s will work with AGM’s to master accurate inventory.
• Margins – AGM’s will have a good knowledge of Food, Labor and Supply costs and work to keep margins at budget.
• Unit Operations – The GM’s will continue to work with and develop AGM’s knowledge level of unit operations including; R&M, Budgeting, Goal Setting, Personnel development and P&L knowledge

Requirements:

• Must be able to lift up to 15-20 lbs which is required for putting away inventory and stocking
• Must have working knowledge of computers.
• Must agree to a background and credit check.
• Must be eligible to work in the United States.
• Must possess a valid driver’s license.
• Must have a managers Food Safety Certificate.

Additional Info:

Our company uses E-Verify to confirm the employment eligibility of all newly hire employees. To learn more about E-Verify, including your rights and responsibilities, please visit: www.e-verify.gov/