Assistant General Manager JV Partner

Avolta AG; Denver (CO); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

Holiday pay

Meal and Transportation Benefits

401(k) retirement plan with company

Employee assistance program

Training and career growth

Referral program

Job summary

HMSHost in Denver, CO seeks an Assistant General Manager to assist branch leadership in running a fast-paced QSR or casual-dine operation. You will ensure the restaurant is clean, staffed and ready for service, and that operations meet high standards.

The AGM will lead daily activities, hire and develop staff, analyze financial reports, and maintain safety and compliance with company policies. This role requires flexible shifts, strong customer service, and a hands-on management style to deliver

Qualifications

• Minimum of 6 years food and beverage, cash handling, and customer service experience.
• Minimum of 4 years supervisory or lead experience in a Casual Dine restaurant or production kitchen.
• Ability to read, write and comprehend instructions and policy documents.

Responsibilities

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/F&B Multi Unit Manager I in supervising day-to-day activities of associates
• Interviews job candidates and makes hiring, promotion or status changes for associates
• Reads and understands financial and operational data and reports to monitor progress toward goals
• Manages day-to-day activities of associates within a defined unit or group of restaurants
• Ensures diversity and inclusion policies are understood and executed
• Resolves customer and associate questions and problems and escalates when needed
• Ensures compliance with all AB policies and staff understanding of procedures
• Assigns work tasks, prepares schedules and ensures shifts are covered
• Ensures mandated rest breaks and meal periods are taken
• Maintains clean, stocked and visually appealing display areas
• Ensures equipment is in good working order
• Operates cash register following cash handling policies
• Monitors wellness and safety procedures and reports concerns
• Performs Health and Safety activities as specified in management guide
• Places orders, receives goods and processes invoices
• Keeps current contact information for associates

Skills

Customer service

Staff supervision

Hiring decisions

Job description

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With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose:

The purpose of the Assistant General Manager (AGM) position is to assist Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations. The AGM ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The AGM uses prescribed policies and procedures to make management decisions.

Essential Functions:

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Requirements:

• Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times.
• Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards

Reporting relationship and other important information

• The AGM position as described falls under the Fair Labor Standards act as a Exempt position
• The AGM position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager I within the assigned location.
• The AGM position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a minimum of 6 years food and beverage, cash handling, and customer service experience
• Requires a minimum of 4 years supervisory or lead experience in a Casual Dine restaurant or production kitchen
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Drug Free Workplace (DFW)

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)