Assistant General Manager

Twistee Treat USA; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Twistee Treat USA is seeking an Assistant General Manager to lead shifts and ensure superb guest experiences while upholding company standards. The AGM will model hands-on leadership and drive the team to deliver fast, friendly service.

The role includes scheduling, training coordination, interviewing, cash handling, inventory management, and margin control, with a focus on budgeting and P&L knowledge. Proactive communication and adherence to safety standards are essential.

Qualifications

• Must be able to lift 15–20 lbs for stocking and inventory tasks.
• Working knowledge of computers.
• Must pass a background and credit check.
• Eligible to work in the United States.
• Must possess a valid driver’s license.
• Must have a Food Safety Certificate.

Responsibilities

• Lead shifts with focus on guest experience and productivity.
• Write and manage staff schedules per guidelines.
• Coordinate training with Certified Trainers and assist GM with validations.
• Assist GM with interviews and candidate feedback.
• Handle deposits, drawer counts and petty cash during shifts.
• Collaborate on inventory, ordering and cost control.
• Monitor margins and assist in unit operations including budgeting and P&L.

Skills

Leadership

Guest experience

Communication

Scheduling

Forecasting

Training coordination

Interviewing

Cash handling

Inventory management

Cost control

P&L knowledge

Job description

The role of Assistant General Manager (AGM) requires strong, positive, vocal leaders centered on mirroring the vision and direction of the company and of the General Manager. Assistant GM’s must be hands-on leaders, providing positive communication and direction throughout the shift. AGM’s must understand our Standards and hold smile makers accountable to those Standards at all times.

AGM’s must have flexible schedules that match the GM Scheduling Guidelines. AGM’s will be scheduled Forty Hour work weeks. Job responsibilities include but are not limited to:

• Shift Operations – AGM’s will lead their shifts. Focus will be centered on the guest experience; controlling labor, minimizing food waste, recipe accuracy, speed and steps of service, cleanliness and productivity.
• Schedule Writing – AGM’s will become proficient in forecasting and scheduling to meet labor expectations while insuring great guest experiences at all times.
• Training – AGM’s will help coordinate training with Certified Trainers and assist the GM in following up with final validations.
• Interviewing and Hiring – AGM’s will assist GM’s with first interviews – utilizing interview questionnaire – and provide feedback concerning candidates.
• Cash Handling and Deposits – AGM’s will be responsible for all deposits, drawer counts and petty cash purchases during their shifts.
• Inventory and Ordering – GM’s will work with AGM’s to become proficient at understanding pars and accurate ordering. GM’s will work with AGM’s to master accurate inventory.
• Margins – AGM’s will have a good knowledge of Food, Labor and Supply costs and work to keep margins at budget.
• Unit Operations – The GM’s will continue to work with and develop AGM’s knowledge level of unit operations including; R&M, Budgeting, Goal Setting, Personnel development and P&L knowledge

Requirements:

• Must be able to lift up to 15-20 lbs which is required for putting away inventory and stocking
• Must have working knowledge of computers.
• Must agree to a background and credit check.
• Must be eligible to work in the United States.
• Must possess a valid driver’s license.
• Must have a managers Food Safety Certificate.

Additional Info:

Our company uses E-Verify to confirm the employment eligibility of all newly hire employees. To learn more about E-Verify, including your rights and responsibilities, please visit: www.e-verify.gov/