Assistant General Manager

Innovative Dining Group; Manhattan Beach, Northern (CA, KY); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Sushi Roku/BOA Steakhouse Manhattan Beach is seeking an Assistant General Manager to lead front-of-house operations with a passion for hospitality and excellence.

You will train staff, uphold service standards, and collaborate with management to optimize guest experiences and revenue while maintaining compliance with regulations and policies.

Qualifications

• 3 years of experience in a high-end, high-volume restaurant.
• Excellent customer service skills and ability to lead staff.
• Strong communication and operational leadership abilities.
• Proficiency in Microsoft Office; familiarity with OpenTable and POS systems.

Responsibilities

• Provide leadership and ongoing training to front-of-house staff.
• Ensure service standards are consistently executed and achieved.
• Act as liaison between team members and management.
• Oversee floor management and guest relations; cultivate proactive sales culture.
• Assist with scheduling, labor, and cost management; review P&L as needed.
• Investigate and resolve guest complaints and maintain compliance with regulations.
• Support repairs/maintenance and ensure a safe, hospitable environment.

Skills

Customer service

Leadership

Communication skills

Operational skills

Staff training

Tools

Microsoft Office

OpenTable

Restaurant POS Systems

Job description

Join the Sushi Roku/BOA Steakhouse Team - Now Hiring an Assistant General Manager

Sushi Roku/BOA Steakhouse Manhattan Beach is looking for enthusiastic, hard-working Manager to join our dynamic team!

What You’ll Do:

An Assistant General Manager provides leadership and ongoing training and development to the front-of-house staff and ensures service standards are consistently executed and achieved. Responsibilities include acting as a liaison between team members and management, executing each shift at the highest level of hospitality and acting as an extension of management when working service. The Restaurant Manager creates a positive work environment for our employees through friendly, caring, and professional communication, making sure to pass down a culture of excellence.

Your Key Responsibilities:

• Assist the General Manager with staffing, training and development for all hourly front-of-house employees
• Ensure that company standards are being met by communicating effectively with our employees and consistently reinforcing our policies and procedures
• Reinforce company rules at all times, including uniform, grooming and timeliness of employees
• Oversee all areas of service including but not limited to floor management, cultivating relationships with new and returning guests and creating a proactive sales culture with all staff
• Assist the General Manager with scheduling, purchasing, managing labor, food and beverage costs and P&L statements
• Aid the General Manager in investigating and resolving guest complaints
• Oversee restaurant repairs and preventative maintenance to ensure optimum operational efficiency
• Ensure compliance with health, sanitation, liquor, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members
• Embody and deliver on exceptional service and hospitality

Requirements

What we are looking for:

• 3 years of previous and relevant experience in a high-end, high-volume restaurant.
• Must be twenty-one (21) years of age or older.
• Possess a strong familiarity with food service regulations and proper food handling procedures.
• Demonstrate strong operational skills and excellent customer service skills.
• Proficient in Microsoft Suite: Outlook, Word, Excel; Open Table and Restaurant POS Systems.
• Be a creative thinker who can run the restaurant while generating new sources of revenue.
• Have the ability to remain calm and composed under pressure.
• Excellent communication skills, both written and verbal.
• Must have a flexible schedule, available to work daytime, evening and/or weekend shifts.
• At the time of hire, must have a valid Food Handler Card and Alcohol Awareness Training Certificate
• Be able to work in a standing position for long periods of time (up to 8 hours) with some walking and occasional sitting.
• Be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

We are proud to be an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by applicable law. We encourage everyone to respond.